Diony Borja Montoya
Summary
Diligent incoming college freshman with a quick learning aptitude and a strong work ethic. Detail-oriented and personable, adept at effective communication and eager to engage with diverse individuals. Enthusiastic about providing assistance and possesses excellent time management skills. Experienced in leadership roles, including team leadership and collaboration as an editor. Proficient in organizing large-scale events involving hundreds of participants.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Interpreter
Self-employed
08.2020 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Offered language instruction to help clients improve language skills.
Service and Food Champion
Taco Bell
06.2022 - 06.2023
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Reduced order processing time through effective multitasking and prioritization of tasks.
- Collaborated with kitchen staff to maintain optimal food quality while managing ticket times effectively during high volume periods.
- Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
- Participated in regular staff training sessions to stay updated on menu offerings, promotions, and company policies.
Cashier and Trainer
McDonald's
12.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Mitchell High School
Mitchell, SD05.2024
Skills
- Fluent Bilingualism
- Client Support
- Professional ethics
- Client Confidentiality
- Team leadership and supervision
- Social Media Management
- Public Speaking and Presentation Skills
- Teamwork and Collaboration
- Interviewing skills
- Translation
- Proficient in Microsoft: Excel, Word, PowerPoint, Outlook
- Proficient in Google Suites: Docs, Sheets, Slides, Forms
Certification
- National Career Readiness Certificate: NCRC
Hobbies
- Reading
- Volunteering
- Photography
- Cooking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service and Food Champion
Taco Bell
06.2022 - 06.2023
Cashier and Trainer
McDonald's
12.2021 - 06.2022
Interpreter
Self-employed
08.2020 - Current
High School Diploma -
Mitchell High School