Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dior Bowie

Student
HOUSTON,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
8
8
years of post-secondary education

Work History

Customer Service Advocate

Target
05.2023 - Current
  • Use sound judgment when issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
  • Took advantage of opportunities to improve customer experiences and encourage repeat business
  • Gathered, tracked, and analyzed customer requirements in order to meet delivery deadlines and order fill rates
  • Devised and implemented process improvements in order to reduce workloads and improve callback efficiency

Starbucks

Target
05.2023 - Current
  • Deliver an exceptional guest experience
  • Connecting with guests to deliver quality handcrafted beverages and food during all hours of operations, prioritizing the guest's needs over task
  • Uphold and maintain the execution of the Food and Beverage Standards, all Starbucks' brand standards and food safety standards

Cashier

Potbelly
06.2022 - 02.2023
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts
  • Ranked in the top 95% for customer satisfaction among competing district stores
  • Used the work order as a blueprint to remove, repair, and replace damaged components
  • Quickly memorized new menu items and ingredients to assist customers in selecting items that met their needs and preferences
  • In charge of day-to-day operations and equipment maintenance in the collecting closing coast and earnings

Cashier

Kroger
12.2021 - 05.2022
  • Kept well-stocked cashier lanes and store shelves to promote strong sales
  • Educated customers about weekly promotions to increase sales
  • Processed new orders quickly and accurately, completing 100+ daily transactions
  • Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting
  • Oversaw arranging and stocking merchandise via system scan and upload

Cashier

American Pools
05.2020 - 09.2020
  • Use sound judgment when issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
  • Took advantage of opportunities to improve customer experiences and encourage repeat business
  • Gathered, tracked, and analyzed customer requirements to meet delivery deadlines and order fill rates
  • Devised and implemented process improvements to reduce workloads and improve callback efficiency

Education

High School Diploma -

Houston Academy for International Studies
HOUSTON, TX
08.2020 - Current

Associate of Multiple Disciplinary Studies - General Studies

Houston Community College
HOUSTON, TX
08.2020 - 06.2024

Bachelor’s Degree - Computer Science

Prairie View Agriculture & Mechanical College
Prairie View, TX
08.2024 - Current

Skills

Call center experience

Mentoring abilities

Complaint Handling

Problem-solving abilities

Payment handling

Security understanding

Troubleshooting skills

Decision-Making

Self Motivation

Adaptability and Flexibility

Timeline

Bachelor’s Degree - Computer Science

Prairie View Agriculture & Mechanical College
08.2024 - Current

Customer Service Advocate

Target
05.2023 - Current

Starbucks

Target
05.2023 - Current

Cashier

Potbelly
06.2022 - 02.2023

Cashier

Kroger
12.2021 - 05.2022

High School Diploma -

Houston Academy for International Studies
08.2020 - Current

Associate of Multiple Disciplinary Studies - General Studies

Houston Community College
08.2020 - 06.2024

Cashier

American Pools
05.2020 - 09.2020

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