Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Dior Golan

Reseda,CA

Summary

I'm a hardworking employee with excellent customer service.

A team player with the ability to multitask and manage time effectively to resolve different situations. Devoted to giving every customer a positive and memorable experience. Committed to a history of meeting company needs with consistent and organized practices.

Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier & Food Runner (Full Time)

Arais Machane Yeuda L.A.
Tarzana, California
02.2025 - 07.2025
  • Provided excellent customer service
  • Explained and described available menu items.
  • Handling cash
  • Responsible for the closing procedure.
  • Responsible for counting tips and distributing.
  • Providing a clean environment for customers and co-workers.
  • Handling phone orders.
  • Handling catering orders.
  • Provided detailed descriptions of the catering menu and assisted customers with their selections.
  • Running food and keeping track of orders exiting the kitchen.
  • Monitored and refilled produce on the line to ensure continuous product availability during service.

Sales Associate/Advisor (Full Time)

H&M Store
Woodland Hills, CA
12.2023 - 02.2025
  • Handling cash and counting registers.
  • Responsible for opening and closing procedures.
  • Providing a clean environment for the customer.
  • Returned garments from fitting rooms to designated areas for organization.
  • Folding and finger spacing to maintain cleanliness during the day, and closing procedures.
  • Provided excellent customer service.
  • Delivered exceptional customer service by addressing inquiries and concerns promptly.
  • Initiated leadership in times of pressure.
  • Initiated communication and teamwork with co-workers.
  • Initiated creativity for customers and the store.

Cahier & Waitress (Full Time)

Tel Aviv Glatt Kosher Restaurant
Encino, CA
12.2022 - 11.2023
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Managed the schedule for catering orders and events.
  • Managed the delivery drivers' schedule for orders, catering, and events.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items, or changes in policy.
  • Provided accurate change for cash transactions using a cash register system.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Informed customers about specials, upselling additional food and drink items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Stocked server areas with supplies before, during and after shifts.
  • Suggested additional items to customers to increase restaurant sales.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.

Personal Assistant (Part Time)

Hair Extensions 4U
01.2020 - 11.2022
  • Organizing clients' hair extensions.
  • Renewal of keratin bond extension heads.
  • Washing and drying hair extensions.
  • Creating bundles and packing them.
  • Provided a clean environment for the customers.
  • Provided service such as complementary drinks and snacks.
  • Supported the hairdresser with preparation and task execution.

Office Assistant (Part Time)

Green Paradise Creation
Encino, CA
01.2021 - 01.2022
  • Maintained an organized filing system of paper documents and electronic files.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Developed organizational filing systems for confidential customer records and reports.

Education

High School Diploma -

El Camino Real Charter High School
Woodland Hills, CA
06.2022

Skills

  • Guest Relations Management
  • Menu Recommendations
  • Customer Service
  • Safe Food Handling
  • Menu Memorization
  • Order Management
  • Price Memorization
  • Team Collaboration
  • Cash Handling
  • Menu Presentation
  • Complex Problem-Solving
  • Service Prioritization
  • Payment Processing
  • Effective Customer Upselling
  • Table Setting Arrangements
  • Item Promotion
  • Food Safety Understanding
  • Point of Sale (POS) System Operations

Certification

  • eFoodhandlers card
  • Bookkeeping Certificate July 2025

Languages

English
Native/ Bilingual
Hebrew
Native/ Bilingual

Timeline

Cashier & Food Runner (Full Time)

Arais Machane Yeuda L.A.
02.2025 - 07.2025

Sales Associate/Advisor (Full Time)

H&M Store
12.2023 - 02.2025

Cahier & Waitress (Full Time)

Tel Aviv Glatt Kosher Restaurant
12.2022 - 11.2023

Office Assistant (Part Time)

Green Paradise Creation
01.2021 - 01.2022

Personal Assistant (Part Time)

Hair Extensions 4U
01.2020 - 11.2022

High School Diploma -

El Camino Real Charter High School