Dior Gueye
Silver Spring,MD
Summary
Dynamic and results-oriented professional with a proven track record at Clyde's Restaurant, excelling in guest relations management and workflow coordination. Leveraged exceptional customer service and hospitality expertise to enhance customer satisfaction and streamline operations. Skilled in conflict resolution and proficient in multiple languages, significantly improving guest experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Server
Clyde's Restaurant
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Giant Food Stores
10.2020 - 05.2021
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Walter Johnson High School
Bethesda, MD06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Sales Techniques
- Order Accuracy
- Performance Improvement
- Guest Relations Management
- Foreign language proficiency
- Decision-Making
- Conflict and Complaint Resolution
- Workflow Coordination
Additional Information
I tend to qualify myself as a quick learner. It doesn't mather how hard the job might be to some, I always believe that I can do anything I put my mind into. There is nothing impossible, just things that we didn't try hard enough.
Languages
French
Native or Bilingual
Spanish
Limited Working
English
Native or Bilingual
Timeline
Server
Clyde's Restaurant
08.2022 - Current
Cashier
Giant Food Stores
10.2020 - 05.2021
High School Diploma -
Walter Johnson High School
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