Summary
Overview
Work History
Education
Skills
Awards
Timeline
Software
Hi, I’m

Dior Harris

Muskogee,OK
Dior Harris

Summary

Well-educated and performance-oriented IT technician skilled in maintaining hardware and software, enhancing customer service, and offering clients expert technical help. Outstanding communicator with exceptional technological know-how and a strong work ethic.

Overview

4
years of professional experience

Work History

ICTC

IT Support
09.2023 - Current

Job overview

  • Answer questions or resolve computer problems for users in person, via telephone or from remote locations
  • Troubleshooting, maintaining, and repairing PCs
  • Provide technical assistance to computer system users
  • Provide assistance concerning the use of computer hardware and software, including printing, installation, electronic mail, and operating systems.

Subway

Sandwich Artist
01.2022 - 07.2023

Job overview

  • Maintained a clean work station and high standards of customer service in a fast paced work environment
  • Mastered their (POS) computer system for taking orders
  • Followed proper food handling, assembly, and presentation.

Braums

Crew Member
01.2020 - 01.2022

Job overview

  • Cash handling, food prep, sanitization of work stations, and store items
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Muskogee High School
Muskogee, OK

High School Diploma from General Studies
05.2024

University Overview

Indian Capital Technology Center
Muskogee, OK

Certificate of Completion from Information Technology Certification
05.2024

University Overview

Skills

  • Languages: Python, SQL, HTML CSS, JavaScript
  • Network configuration
  • Telecommunications Cabling (CAT5, CAT6, COAX, & Fiber)
  • Customer Communication and Empathy
  • Hardware Configuration
  • Proficient with video conferencing software such as Google Meet, Cisco Webex, and Zoom
  • Customer Service
  • Technologies & Tools: MySQL, ReactJS, Threejs, Linux, Excel, PostgreSQL, Flask
  • Time management

Awards

Awards
  • CCNA Certificate, Indian Capital Technology Center, 2024-05-31
  • A+ Certification, Indian Capital Technology Center, 2024-04-30

Timeline

IT Support
ICTC
09.2023 - Current
Sandwich Artist
Subway
01.2022 - 07.2023
Crew Member
Braums
01.2020 - 01.2022
Muskogee High School
High School Diploma from General Studies
Indian Capital Technology Center
Certificate of Completion from Information Technology Certification

Software

HTML

Microsoft Excel

JS

HTML

Microsoft word

CSS

Dior Harris