Diorella Dizon
Santa Clarita,CA
Summary
Self-motivated and compassionate healthcare support professional with over 6 years of ABA experience and 10+ years in customer-facing roles. Adept in behavioral therapy, administrative operations and client coordination in fast-paced clinical environments. Seeking to contribute strong organizational skills and empathy to a healthcare or support team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Coordinator, Operations Department
ROWI Mental Health & Wellness Facility
Valencia, USA
01.2022 - 01.2023
- Ensured compliance with Joint Commission Standards.
- Conducted client orientation upon admission, including UA screening, PHQ-9 and other assessments.
- Coordinated transportation schedules and transported clients as needed in the company van.
- Facilitated group sessions and meetings with psychologists, therapists, and other care providers.
- Organized meetings via Zoom and Google Meet, and prepared and documented daily shift reports.
- Collaborated with healthcare professionals to monitor and report on client progress.
- Oversaw facility maintenance and inventory.
- Provided emotional support to patients dealing with difficult health issues.
Registered Behavioral Therapist
Autism Learning Partners
Los Angeles, USA
10.2017 - 10.2021
- Provided behavioral therapy across various office and classroom settings all throughout Los Angeles and San Fernando Valley.
- Supported children in developing verbal and social communication skills.
- Maintained detailed documentation of client progress towards treatment goals in electronic health records system.
- Supported caregivers in understanding their child's disability and how to respond to challenging behaviors effectively.
- Worked with Behavior Analysts to diagnose behaviors and implement treatment plans.
- Collected and analyzed behavioral data; trained families on behavioral strategies.
- Implemented intervention plans to help clients achieve developmental goals.
- Facilitated group sessions focused on developing social skills among participants with ASD.
Membership Services Representative
Afterburn Fitness
Valencia, USA
09.2014 - 12.2017
- Managed client inquiries and provided high-quality customer service.
- Performed opening duties including cash drawer counts and equipment checks.
- Maintained accurate client records and updated inventory systems.
- Worked efficiently in a high-volume, fast-paced environment.
- Membership sales and billing.
- Assisted with the implementation of new membership policies and procedures.
- Assisted in conducting outreach events through email, phone calls and out in the community to solicit new memberships.
Education
Associate of Arts - Liberal Arts And Sciences
College of The Canyons
Santa Clarita, CA12-2025
High School Diploma -
Learning Post High School
Santa Clarita, CA06-2016
Skills
- Interpersonal Skills
- Conflict Resolution
- HIPAA Compliance
- Community Integration
- Data Documentation
- 80 WPM
- Knowledge in Behavioral Health
- BLS Certified
- Leadership Skills
- Organization Skills
- Crisis Intervention
- Team Collaboration
- Multitasking and Organization
- Problem-Solving Skills
- Time Management Skills
- Hospitality and Accommodation Skills
Certification
- BLS Certification
- Valid California Driver’s License
Timeline
Care Coordinator, Operations Department
ROWI Mental Health & Wellness Facility
01.2022 - 01.2023
Registered Behavioral Therapist
Autism Learning Partners
10.2017 - 10.2021
Membership Services Representative
Afterburn Fitness
09.2014 - 12.2017
Associate of Arts - Liberal Arts And Sciences
College of The Canyons
High School Diploma -
Learning Post High School
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