DIORELLA KAREN SANTIAGO
Lincoln Park,NJ
Summary
Successful Executive with over 23 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
23
23
years of professional experience
Work History
Executive Team Leader
Target
Clifton, NJ
07.2020 - Current
- Recruited and hired talented individuals bringing depth and experience to organization.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
- Evaluated expenses and set appropriate budget levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Managed and organized internal communication to hold staff accountable to priorities.
General Manager
24 Hour Fitness
New York, New Jersey
07.2015 - 06.2020
- Experienced with POS Systems, Training and development,, Word, Microsoft Excel, GMS System, PowerPoint, Outlook and various Proficiency in Team Management Internet providers and web browsers and in CRM System /Sales.
- Client-focused Reports generation and analysis Operations management Computer proficient, Expense Control driven to succeed.
- Strategic planning and client relationship management expert.
- Budgeting Customer service-oriented Verbal and written communication Consistently meet goals Budget development Conflict resolution Timeline management Exceptional interpersonal communication Efficient multi-tasker Teamwork and collaboration Customer service Effective leader Coaching and mentoring Staff training/development Relationship building Organized Goal attainment Recruitment.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 116%.
General Manager
General ManagerTown Sports International/NYSC
Hawthorne, NY
06.2014 - 06.2015
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
Store Sales Manager
ManagerBest Buy LLC, West Nyack
, NY
12.2012 - 06.2014
- Submitted reports to senior management to aid in business decision-making and planning.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Manager, General Manager,, Assistant Manager
Foot Locker Inc - District
Westchester, NY, CT
04.1998 - 09.2012
- Provided staff members with the support and training to achieve top client satisfaction.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Tracked and analyzed profitability and key metrics of exceptional member experience to ensure profitability.
- Enhanced operational success through effective staffing, strong training, adherence to safety and sanitation regulations and well-timed member service.
- Managed 51 team members across 4 departments, resulting in an approximate $20,000 increase in annual revenue.
- Increased operational efficiency by leading staff development and business planning.
- Increased profits by $120,000 within two years through restructure of business line.
- Cultivated and strengthened lasting client/member relationships.
- Ensured that each guest's experience was positive, memorable and consistent.
- Enhanced resource allocations while monitoring expenses. Recruited and trained 4 internal candidates for potential management role opportunities.
- Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings Increased profitability by coordinating consistent sales strategies, changes to drive sales.
- Maximized efficiency by coaching and mentoring 3 Assistants on hiring and developing, industry practices, company procedures and MOSO system.
- Generated and developed leads to acquire new clients. Set project timelines and kept teams on task to complete milestones according to schedule.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and productivity.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Greeted all customers with a smile and asked open-ended questions to ascertain their needs.
- Recruited, interviewed and hired talented individuals who would bring dynamic sales expertise to the organization.
- Tightened security around the store to reduce shrink and alleviate theft.
- Conducted ongoing staff development to help employees achieve growth within their job roles.
- Implemented policies and procedures for a revenue-producing retail establishment.
- Trained Supervisors on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Consistently hit and exceeded sales goals by 20%.
Education
Associate of Arts -
College Of Staten Island Of The City
University Of New York
PTA Global AED/CPR Certified - undefined
Skills
Procedure implementation
undefinedAdditional Information
- Coordinated with other district managers to actualize strategies to improve performance and grow circulation volumes and sales. Modeled best practices for sales and customer service. Awarded Sales Leadership Award for gaining and delivering $1M in tear over year sales. Increased customer satisfaction scores by 20%. Improved operational standards, personnel moves, and merchandising strategies. Optimized in-store merchandising, brand presentation and inventory availability and focus. Drove sales for 19 stores in the district, generating $$20M in annual volume. Hired and led 19 managers and supervisors for the organization. Discovered areas of improvement by generating daily operational and sales reports. Increased profitability by coordinating consistent floor merchandise plan changes to drive sales. Ensured that each guest's experience was positive, memorable and consistent. Delivered business strategy and developed systems and procedures to improve the quality and efficiency of operations
Timeline
Executive Team Leader
Target
07.2020 - Current
General Manager
24 Hour Fitness
07.2015 - 06.2020
General Manager
General ManagerTown Sports International/NYSC
06.2014 - 06.2015
Store Sales Manager
ManagerBest Buy LLC, West Nyack
12.2012 - 06.2014
Manager, General Manager,, Assistant Manager
Foot Locker Inc - District
04.1998 - 09.2012
PTA Global AED/CPR Certified - undefined
Associate of Arts -
College Of Staten Island Of The City
University Of New York
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