Dioris Pena
Kissimmee,FL
Summary
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Associate
Panera Bread
07.2023 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Volunteer
Reborn Christian Academy
09.2022 - 02.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Tutored at various competency levels to help people with reading, math and writing skills.
Education
Associate of Arts - Psychology
Valencia College
Orlando, FL08.2025
High School Diploma -
Reborn Christian Academy
Kissimmee, FL05.2023
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Cash Handling
- Customer Engagement
- Decision-Making
- Relationship Building
- Courteous and Professional
- Oral communication
- New Hire Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate
Panera Bread
07.2023 - Current
Volunteer
Reborn Christian Academy
09.2022 - 02.2023
Associate of Arts - Psychology
Valencia College
High School Diploma -
Reborn Christian Academy