DIOSAILIS REYES
Providence,RI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Head Housekeeping Supervisor
Holiday Inn Express Hotel
Warwick, RI
06.2022 - Current
- Excellence in Action award 2022-2023
- Trained new employees on housekeeping procedures, safety protocols and customer service practices.
- Responded to customer complaints in a professional manner, investigated issues and took corrective action as needed.
- Ensured proper use of cleaning supplies by monitoring inventories and ordering necessary items when needed.
- Maintained records of employee attendance, hours worked and payroll information.
- Developed standard operating procedures for housekeeping activities such as laundry services, linen management, waste disposal.
- Implemented safety protocols to reduce risks associated with chemicals used during cleaning processes.
- Resolved conflicts between staff members in an effective manner while maintaining good working relationships with all employees.
- Coordinated with other departments such as engineering or front desk personnel to ensure guests needs were met promptly.
- Participated in recruitment process by interviewing potential candidates for open positions within the housekeeping team.
- Assisted with special projects or events that require additional staffing support from the housekeeping team.
- Provided guidance and support to junior supervisors regarding operational issues or personnel matters.
- Created reports detailing daily operations such as room availability status or number of occupied rooms.
- Attended meetings with upper management regularly to discuss strategies for improving departmental efficiency.
- Organized the daily cleaning schedules for all areas, monitored progress and ensured tasks were completed in a timely manner.
- Inspected guest rooms and common areas to ensure they are cleaned according to company standards.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Created business documentation to coordinate housekeeping needs.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Education
High School Diploma -
INSTITUTO PEDAGOGICO DE SANTIAGO
DOMINICAN REPUBLIC08.2021
Some College (No Degree) - Business
Community College of Rhode Island
Warwick, RISkills
- Microsoft Word
- Organization
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Analytical Thinking
- Training & Development
- Problem-Solving
- Calm Under Pressure
- Research
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Head Housekeeping Supervisor
Holiday Inn Express Hotel
06.2022 - Current
High School Diploma -
INSTITUTO PEDAGOGICO DE SANTIAGO
Some College (No Degree) - Business
Community College of Rhode Island