Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Diosanni Roman

Suwanee,GA

Summary

Dynamic Assistant Manager with a proven track record at Wendy's, enhancing customer satisfaction and streamlining operations. Skilled in money handling and fostering team leadership, I significantly reduced cash discrepancies and boosted employee morale. Expert in staff training and development, achieving high customer service standards.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Wendy's
10.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Cashier

Dunkin' Donuts Franchising
01.2024 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Ship Dock

Amazon
05.2024 - 07.2024
  • Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
  • Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
  • Achieved consistent on-time deliveries by expertly planning routes, accounting for traffic patterns, and weather conditions.
  • Maintained a high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations.
  • Balanced competing priorities while maintaining focus on delivering high-quality results for each individual order.
  • Developed strong relationships with store employees, leading to better collaboration and improved efficiency during shopping trips.
  • Adapted quickly to changing inventory levels at stores, finding suitable substitutes when necessary for timely deliveries.

Cashier

Chick-fil-A
02.2021 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

North County High School
Baltimore, MD

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff training and development
  • Goal setting
  • Staff management

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Assistant Manager

Wendy's
10.2024 - Current

Ship Dock

Amazon
05.2024 - 07.2024

Cashier

Dunkin' Donuts Franchising
01.2024 - 04.2025

Cashier

Chick-fil-A
02.2021 - 02.2023

North County High School

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Diosanni Roman