Diosbel Dominique
Miami,FL
Summary
Focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Pinch A Penny Pool Patio Spa
05.2014 - 09.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Associate
Nike Factory Outlet
11.2016 - 07.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
Restaurant Busser
Dolores But You Can Call Me Lolita
01.2018 - 06.2018
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Head Waiter
Dolores But You Can Call Me Lolita
06.2018 - 12.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waiter
Hutong Miami
01.2018 - 06.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL06.2016
Skills
- Guest Inquiries
- Interactive Management
- Inspecting Tickets
- Price Memorization
- Quality Control
- Cash Handling
- Table Setting Arrangements
- Accurate Money Handling
- Check Payment Processing
- Menu Knowledge
- Phone Inquiries
- Priority Management
- Contract Management
- Waste Reduction
- Quality Standards
- Supervising Employees
- Business Process
- Daily Transactions Review
- Project Management
- Complex Problem-Solving
- Training and Development
- Safety Awareness
- Microsoft Office
- Microsoft Excel
- Train Employees
- Conflict Resolution Techniques
- Microsoft Access
- Staff Management
- Order Supplies
- Email Software
- Business Planning
- Business Development
- Hiring and Training
- Cash Handling Expertise
- Document Management
- Microsoft Outlook
- Equipment Efficiency
- Inventory Management Software
- Cash Register Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Head Waiter
Dolores But You Can Call Me Lolita
06.2018 - 12.2018
Restaurant Busser
Dolores But You Can Call Me Lolita
01.2018 - 06.2018
Waiter
Hutong Miami
01.2018 - 06.2020
Customer Service Associate
Nike Factory Outlet
11.2016 - 07.2017
Customer Service Representative
Pinch A Penny Pool Patio Spa
05.2014 - 09.2016
High School Diploma -
Coral Gables Senior High School