Patient-oriented Nurse with 12 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Able to communicate well across the social spectrum.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Clinical Charge Nurse
UT Health Northeast
04.2021 - Current
Scheduling for all nursing, patient access personnel as well as non-licensed staff to ensure adequate coverage for the entire clinic.
Improved team communication and collaboration through regular staff meetings and open discussions.
Enhanced patient care by developing and implementing evidence-based nursing protocols.
Promoted a culture of safety through consistent adherence to infection control practices and reporting incidents promptly.
Achieved higher patient satisfaction scores by actively listening to concerns and addressing them in a compassionate manner.
Mentored new hires, providing support during orientation and ensuring successful transition into the clinical setting.
Increased staff retention rates by fostering supportive work environments that encouraged professional growth opportunities.
Ensured regulatory compliance by staying current on industry standards, updating policies accordingly, and regularly auditing nursing practice.
Participated in continuing education programs, applying new knowledge to improve nursing skills and enhance overall team performance.
Quickly responded to situations impacting safety and security to clinic, actualizing crisis prevention interventions to control and de-escalate situations.
Intervened in situations involving dissatisfied patients and attempted resolution to everyone's satisfaction.
Risk and Accreditation Coordinator
CHRISTUS Trinity Mother Frances Health System
06.2019 - 04.2021
Reviewed daily occurrence reports and worked with the associated departments to achieve a satisfactory resolution.
Enhanced accreditation standards by thoroughly reviewing and analyzing program documentation.
Boosted program quality by conducting comprehensive assessments and providing constructive feedback to all departments.
Developed comprehensive reports on accreditation status, identifying areas of improvement and facilitating continuous growth.
Monitored progress toward meeting accreditation goals through regular tracking and analysis of key performance indicators.
Identified areas where additional resources were needed for successful completion of accreditation reviews, advocating for necessary support from institutional leadership.
Served as a resource for colleagues seeking guidance on matters related to professional licensure or programmatic accreditation.
Performed regular compliance reviews and audits, identifying non-compliance issues.
Addressed compliance issues by developing and implementing corrective action plans.
Investigated potential compliance violations and reported findings to senior management.
Kept up to date on compliance trends and rulings using meticulous research and study.
Clinical Nurse
UT Health Northeast
10.2011 - 06.2019
Ensured accurate documentation of all patient records, contributing to improved quality assurance measures.
Mentored new nursing staff, fostering professional growth and team building within the clinic.
Served as a patient advocate, ensuring individual needs were met and concerns addressed promptly.
Increased patient satisfaction scores through consistent delivery of compassionate and culturally competent care.
Acted as a clinical resource for colleagues seeking guidance on best practices or challenging cases, contributing to a supportive learning environment within the clinic.
Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
Educated patients to increase understanding of condition and best ways to manage.
Maintained accurate and comprehensive patient records in line with regulatory standards.
Explained side effects from medications and provided in-depth education to patients on diabetes, asthma, cancer, and other diseases.
Monitored and maintained clinical supplies, materials and inventory.
Terminal Manager / Driver Trainer & Manager
Multiple Companies
02.1997 - 09.2009
Supervise and dispatch as many as 40 drivers.
Effectively use networks to keep trucks loaded and productive.
Train inexperienced employees to be effectively licensed for commercial vehicles.
Inventory and monitor all ancillary equipment for vehicles.
Reduced operational costs through effective budget management and resource allocation.
Education
Associate of Science - Nursing
Tyler Junior College
Tyler, TX
No Degree - Vocational Nursing
Tyler Junior College
Tyler, TX
08.2011
Skills
Delegation Skills
Interpersonal Skills
Conflict Resolution
Patient Advocacy
Team Leadership
Staff Supervision
Problem Solving
Professional Development
Customer Service
Regulatory Compliance
Effective Communication
Team Supervision
Accomplishments
Supervised team of 30 staff members.
Awarded Outstanding Graduate Nurse for Associate Degree Nursing Class
Certification
HACP (Healthcare Accreditation Certified Professional), CIHQ - Since 2019
Certified Intoxilizer technician and trainer.
Timeline
Clinical Charge Nurse
UT Health Northeast
04.2021 - Current
Risk and Accreditation Coordinator
CHRISTUS Trinity Mother Frances Health System
06.2019 - 04.2021
Clinical Nurse
UT Health Northeast
10.2011 - 06.2019
Terminal Manager / Driver Trainer & Manager
Multiple Companies
02.1997 - 09.2009
Associate of Science - Nursing
Tyler Junior College
No Degree - Vocational Nursing
Tyler Junior College
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