DIOSELINA HERNANDEZ
Houston
Summary
Motivated and dependable professional with over 15 years of experience in warehouse, customer service and management, specializing in the insurance, logistics, and billing industries. Seeking a full-time position in a dynamic work environment where I can contribute my skills in organization, communication, and leadership to help improve operations and support company growth.
Overview
20
20
years of professional experience
Work History
Accounts Payable/Personal assistant
Concrete Builders LLC
01.2023 - Current
- Manage payroll (for each contractor or direct employees)
- Process vendor invoices
- Payment processing (via check, electronic transfers or other methods) ensuring timely disbursement and adherence to company policies and regulations.
- Vendor management and communications
- Reconciling accounts if needed
- Recordkeeping and reporting
- Part time
Warehouse Manager
Atlantic Relocation Systems
01.2020 - 01.2025
- Oversaw all warehouse operations, including shipping receiving, storage, monthly billing, payroll, inventory controller, and dispatch.
- Managed warehouse staff, ensuring productivity and adherence to safety standards.
- Streamlined logistics processes and ensured efficient movement of goods.
- Maintained compliance with company policies and conducted regular audits of procedures.
Office Manager
Farmers Insurance
01.2017 - 01.2020
- Handled all office operations including payroll, budgeting, paying bills, and staff scheduling.
- Provided support to staff with customer concerns and ensured monthly goals were met.
- Conducted daily bank deposits and maintained accurate financial records.
- Acted as point of contact for escalated issues and conflict resolution.
Front Desk & Customer Service Representative
Allstate Insurance
01.2011 - 01.2017
- Answered multi-line phones and assisted clients with policy questions and payments.
- Translated documents and communications for Spanish-speaking clients.
- Organized and maintained filing systems and performed daily bank deposits.
Front Desk Assistant
Farmers Insurance
01.2006 - 01.2011
- Supported customers with policy inquiries and payment processing.
- Assisted in application processing and maintained organized client files.
- Handled deposits and maintained front-office organization.
Education
High School Diploma - undefined
Crosby High School
Crosby, TXSkills
- Bilingual: English & Spanish
- Office Management & Administrative Support
- Warehouse management
- Billing & Payroll Management
- Staff Scheduling & Supervision
- Recruiting & Training
- Excellent Customer Service & Communication Skills
- Insurance Industry Knowledge (15 years)
- Logistics & Warehouse Operations
- Multi-line Phone Systems
- Bank Deposits & Budgeting
- Problem-Solving & Decision-Making
- Document Translation (English ↔ Spanish)
Timeline
Accounts Payable/Personal assistant
Concrete Builders LLC
01.2023 - Current
Warehouse Manager
Atlantic Relocation Systems
01.2020 - 01.2025
Office Manager
Farmers Insurance
01.2017 - 01.2020
Front Desk & Customer Service Representative
Allstate Insurance
01.2011 - 01.2017
Front Desk Assistant
Farmers Insurance
01.2006 - 01.2011
High School Diploma - undefined
Crosby High School
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