Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diosis -Liz- De La O

Westminster,CA

Summary

Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

21
21
years of professional experience

Work History

Accounting Assistant

BLB Enterprises DBA Patrol One
Santa Ana, CA
08.2022 - Current
  • Monitoring daily communication and answering any general accounting questions/requests.
  • Collecting payment, posting it to the system and depositing the checks at the bank.
  • Reviewing and following up with past due invoice payments.
  • Generate billing statements for all accounts, average of $850,000.00 a month.
  • Assisting with the application of renewals of the companies Workers Comp, Auto Insurance and General Liability applications. Including working with the insurance company to review and update the records to provide accurate information.
  • Completing applications to renew the Business License for various cities. Determining the annual gross for each city serviced.
  • Responsible to obtain and distribute the Certificate of Liability to all current accounts.
  • Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
  • Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.

Operations Manager

BLB Enterprises DBA Patrol One
Santa Ana, CA
02.2006 - Current
  • General email communication with clients.
  • Complaint resolution.
  • Managed three different departments.
  • Reviewed productivity and evaluating job performance with employees.
  • Interpret and communicate work procedures and company policies to staff.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Develop work schedules according to budgets and workloads.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Front of House Team Member

Pick Up Stix
Costa Mesa, CA
01.2005 - 07.2007
  • Take orders from patrons for food or beverages and enter into computer for transmittal to kitchen staff.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Fill salt, pepper, sugar, soy sauce, condiment, and napkin containers.
  • Answering phones to take delivery or to-go orders, greeting and thanking guests.
  • Checking finished orders to ensure accurate dishes. Sending back to kitchen to correct if not.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.

Cast Member

Disneyland
Anaheim, CA
01.2004 - 01.2005
  • Direct patrons to rides, seats, or attractions.
  • Sell and serve refreshments to customers.
  • Maintain cleanliness an order at amusement park stores.
  • Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.

Education

High School Diploma -

Santiago High School
Garden Grove
06.2005

Skills

  • Customer service
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Customer service management
  • Organizational skills
  • Attention to detail
  • Adaptability and flexibility
  • Self motivation
  • Operations management
  • Professionalism

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Accounting Assistant

BLB Enterprises DBA Patrol One
08.2022 - Current

Operations Manager

BLB Enterprises DBA Patrol One
02.2006 - Current

Front of House Team Member

Pick Up Stix
01.2005 - 07.2007

Cast Member

Disneyland
01.2004 - 01.2005

High School Diploma -

Santiago High School

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Diosis -Liz- De La O