Diosis (Liz) De La O
Westminster
Summary
Dynamic operations manager with proven expertise in team leadership and client relationship management. Skilled in strategic communication and multitasking, driving operational efficiency and enhancing customer satisfaction.
Overview
20
20
years of professional experience
Work History
Communications Operator Trainee
HBPD
01.2026 - 03.2026
- Answered emergency and non‑emergency calls, collecting essential information for dispatch.
- Trained on call‑handling procedures and CAD systems.
- Strengthened composure, multitasking, and response accuracy in high‑pressure settings.
- Provided clear, empathetic communication to callers and colleagues.
Operations Manager/Accounting Assistant
BLB Enterprises
02.2006 - 06.2025
- Direct operations for three departments, supervising staff and resources.
- Handle client communications, service issues, and conflict resolution.
- Manage scheduling, budget alignment, and workflow optimization.
- Conduct performance evaluations and implement improvement plans.
- Develop staff engagement and accountability programs that enhance outcomes.
- Manage daily accounting communications and client inquiries.
- Process payments, post transactions, and perform bank deposits accurately.
- Generate and reconcile monthly billing exceeding $850,000.
- Oversee insurance renewals and license compliance across multiple cities.
- Maintain audit‑ready financial documentation.
Education
High School Diploma -
Santiago High School
Garden Grove, CA06-2005
Skills
- Leadership & Team Building
- Adaptability & Flexibility
Customer Service Excellence
Multitasking & Organization
Strategic Communication
Attention to Detail
- Professionalism
- Strong attention to detail
- Fast typing speed - WPM 80
- Empathy and patience
Languages
Spanish
Native or Bilingual
Timeline
Communications Operator Trainee
HBPD
01.2026 - 03.2026
Operations Manager/Accounting Assistant
BLB Enterprises
02.2006 - 06.2025
High School Diploma -
Santiago High School