Adriana Rodriguez
Frisco,TX
Summary
Dynamic and results-driven professional with a proven track record, excelling in customer service and problem resolution. Skilled in multitasking and maintaining attention to detail, I foster strong relationships and enhance customer loyalty through effective communication and empathy. Knowledge of customer service principles and proficiency in managing administrative tasks and financial services. Capable of delivering excellent support to ensure smooth operations and contribute to team success.
Overview
3
3
years of professional experience
Work History
Frond-End Associate
Walmart
10.2022 - 02.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Crew Member
Raising Cane's Restaurants
08.2022 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Operated cash register to ring up final bill and process various forms of payment.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Associate of Applied Science - Business Management
Collin College
Frisco, TX05-2026
High School Diploma -
Little Elm High School
Little Elm, TX05-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Teamwork oriented
- Fluent in Spanish
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Frond-End Associate
Walmart
10.2022 - 02.2025
Crew Member
Raising Cane's Restaurants
08.2022 - 10.2022
Associate of Applied Science - Business Management
Collin College
High School Diploma -
Little Elm High School
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