Diosty Garo
brooklyn,NY
Summary
Dynamic and results-driven professional with extensive experience in customer service at Hilton Hotel. Proven ability to resolve conflicts and enhance guest satisfaction through effective communication and problem-solving skills. Bilingual in English and Spanish, adept at fostering teamwork and ensuring compliance with safety protocols in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Target
New York, NY
10.2025 - Current
- Provided fast, friendly customer support by assisting guests with purchases, returns, exchanges, and order pickups
- Resolved customer concerns professionally while following Target policies to ensure high guest satisfaction
- Operated POS systems accurately to process transactions, handle cash, and manage digital payments
- Maintained a clean, organized sales floor and collaborated with team members to meet daily store goals
Front Desk Agent
Hilton Hotel
New York, NY
06.2023 - 09.2024
- Delivered professional, friendly guest service by handling check-ins, check-outs, room assignments, and guest inquiries
- Resolved guest concerns efficiently while following Hilton brand standards to ensure a positive guest experience
- Operated hotel management systems to manage reservations, payments, and room availability accurately
- Coordinated with housekeeping and maintenance teams to address guest needs and maintain smooth daily operations
Server/Hostess
Boucherie Union Square
New York, NY
08.2021 - 02.2022
- Provided attentive, friendly table service in a fast-paced, high-volume restaurant environment
- Took accurate food and beverage orders while ensuring guest satisfaction and timely service
- Resolved guest concerns professionally to maintain a positive dining experience
- Collaborated with kitchen and front-of-house staff to ensure smooth service operations
Education
High school or equivalent - Computers
Bushwick Leaders' Hs For Academic Excellence
Brooklyn07.2022
Skills
- Passenger safety and compliance
- Emergency procedures and evacuation protocols
- Passenger assistance
- Bilingual communication (English, Spanish)
- Customer service excellence
- Crew coordination and teamwork
- Multicultural communication
- Clear verbal communication
- Conflict resolution and de-escalation
- Time management
- Problem solving under pressure
Certification
Driver's License
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Timeline
Sales Associate
Target
10.2025 - Current
Front Desk Agent
Hilton Hotel
06.2023 - 09.2024
Server/Hostess
Boucherie Union Square
08.2021 - 02.2022
High school or equivalent - Computers
Bushwick Leaders' Hs For Academic Excellence