Dipa Patel

• Oversee day-to-day operations of the urgent care center, ensuring high standards of patient care and clinic efficiency.
• Manage a team of healthcare professionals providing leadership, training, and performance evaluations.
• Achieved top performance metrics in the market for both clinics under my management, including patient satisfaction scores and operational efficiency.
• Developed and implemented strategies to improve clinic operations, resulting in enhanced patient flow and reduced wait times.
• Maintaining a high employee retention rate through effective leadership, professional development opportunities, and a positive work environment.
• Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
• Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
• Managing a high volume clinic

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Top TOS collection metic and initial denial metic for over 12 consistent months

Responsible for overseeing the business and maintaining office/legal compliance as well as overall operations

• Oversaw a busy practice to ensure patients were seen in an efficient manner.
• Responsible for ordering materials, trouble shooting any issues which arose, as well as prepping rooms for procedures.
• Assisted doctors in multiple facets
• Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
• Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.

• Worked in a busy practice assisting doctor with patient procedures.
• Responsible for working efficiently to ensure the flow between doctor and patient were smooth.
• answered phone calls and triaged calls to address concerns with doctor in a timely manner