Dipal Paneri
ST. PETERSBURG,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Days Inn By Wyndham
10.2023 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest complaints by addressing issues with rooms promptly.
- Maintained transaction security by verifying payment cards against identification.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Co- Founder
Neue Marke Admedia
11.2018 - 04.2022
- Creating New Clients database & understand their Marketing, Media, PR and digital interests
- Handling Branding options available & benefited to the brand
- Designing & Maintaining The Web Development Projects Independently As well as With Team
- IT Solutions been the equal part of work Profile
- Experience with Retail, Real-estate, Stand Alones & Pharmaceuticals portfolios at the part of PR & Marketing
- Has associated with Major Publications & Entertainment Industry.
- Increased brand awareness through creation of innovative print and digital productions for major publications.
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
- Discussed marketing goals with clients to identify needs and articulate details to marketing team.
- Established departmental policies, yearly objectives, areas of opportunity and goals related to sales and budgeting.
- Bought advertising space in newspapers and magazines.
- Developed campaigns, led design and tracked results.
Optimal Media Officer - Sales
Times Of India
12.2017 - 08.2018
- Optimal Media Solutions resolved issues as quickly, possible, Managed media relations for organizations to produce successful results.
- Maintained professional and productive relationships with clients.
- Prepared detailed budget reports and financial statements for various clients. Set up monthly meetings with clients and answered client inquiries.
- Excellent communication and writing skills with the ability to adapt to new and dynamic environments.
- Supported public relations managers with writing, researching and preparation of materials
- Built and maintained positive relationships with public by utilizing strategic plans.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Used various social media platforms for media and blogger outreach.
- Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
Business Relationship Manager
MegaFrame Films
03.2016 - 11.2017
- Ensure the overall growth and success of an assigned portfolio by deepening relationships with existing customers and new acquisitions
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developing and managing a disciplined marketing process by identifying steps/strategies necessary to effectively maintain and build relationships with clients and prospects
- Created strategies to develop and expand existing customer sales, which resulted in a 30% increase in annual sales
- Attended 8 trades show each year to preserve company relations with distributors, customers and media personnel
- Conducted market analysis and monitored competitive activity
- Leveraged technical resources to design and create campaign deliverables, including e-mail invitations, articles and marketing videos
- Managed all internal, external and crisis communications
- Raised brand awareness through consistent marketing efforts and product campaign launches
- Trained in Edit, Direction, Script Writing, Music Recording & Dubbing, Styling, Make Up & Costume Designing
- A trainee in all the departments for 5 months with the same production house before appointed as BRM.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
Customer Relationship Manager
Forum Overseas
05.2010 - 06.2013
- desire and drive to succeed will be an asset, which I will contribute to the organization's growth and profitability
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed new business relationships by researching and analyzing community markets; analyses and prioritizes clients to target; plans and executes business development strategies; solicits for new business through effective cold calling and marketing strategies
- Manage a portfolio of individual As well as Group of Clients.
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Adhered to all confidentiality requirements at all times
- Met all customer call guidelines including service levels, handle time and productivity
- Solved unresolved customer issues
- Managed customer relations and resolved issues as quickly as possible.
- Ensured accuracy of daily and monthly Revenue reports.
- Resolved escalations from the specialist's interactions with customers.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Identified individual development needs with appropriate training.
- Maintained accurate records of past due customer account activity.
Education
Bachelor of Science - INFORMATION TECHNOLOGY
GUJARAT TECHNOLOGICAL UNIVERSITY
Ahmedabad, India05.2014
DIPLOMA OF ENGINEERING - INFORMATION TECHNOLOGY
NIRMA UNIVERSITY
Ahmedabad, India06.2010
High School -
LIONS SCHOOL
Ankleshwar, India05.2006
Skills
- TECHNICAL SKILLS : Programming Languages: C, VBNet, Core java Python
- Operating Systems: Windows
- Internet Technologies: HTML, XML, CSS, JavaScript
- Database System: Ms Access, MySQL, SQL , Ms Office
- Sales Activities
- Business Management Principles
- Team Leadership
- Verbal and Written Communication
- Project Management
- Marketing Management
- Finance and Accounting Operations
- Complex Problem-Solving
Certification
- PHP workshop : Two Days workshop on PHP by SAIT at Institute of Diploma Studies, Nirma University on 19th- 21th DEC, 2009.
- Robotics workshop : Workshop on Robotics by Student Association of Information Technology (SAIT) at Nirma University on 21st SEP, 2009.
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Spanish
Elementary
Timeline
Front Desk Manager
Days Inn By Wyndham
10.2023 - Current
Co- Founder
Neue Marke Admedia
11.2018 - 04.2022
Optimal Media Officer - Sales
Times Of India
12.2017 - 08.2018
Business Relationship Manager
MegaFrame Films
03.2016 - 11.2017
Customer Relationship Manager
Forum Overseas
05.2010 - 06.2013
Bachelor of Science - INFORMATION TECHNOLOGY
GUJARAT TECHNOLOGICAL UNIVERSITY
DIPLOMA OF ENGINEERING - INFORMATION TECHNOLOGY
NIRMA UNIVERSITY
High School -
LIONS SCHOOL