DIPANKAR ADDY
Arcadia,CA
Summary
A visionary leader with over 20+ years’ experience trusted by C-level executives and business partners to execute complex, large- scale implementations while consistently delivering exceptional business value. Proven track record of success in driving complex transformations and managing high performing development and support team with an unparalleled ability to meet business outcomes on time and within budget. Strong analytical and problem-solving skills with a sharp attention to detail and an eye for the big picture. Specialization in leading diverse and distributed teams in maintaining infrastructure, datacenters, networks, voice, applications and service desk. Thrive in a results-oriented, collaborative environment where quality, execution, and agility are valued.
Overview
31
31
years of professional experience
2
2
Certifications
Work History
Sr. Manager
Kaiser Permanente
08.2020 - Current
- Responsible for managing a $80-100 million IT capital budget in support of Kaiser Permanente’s National Facilities capital program for SCAL Northern program (Los Angeles, Woodland Hills, Panorama City, Baldwin Park and RPOS) and Hawaii
- Directly accountable for leading a staff of 15 and responsible for providing matrix leadership of over 50 IT professionals for the delivery of IT products and services for over 150 Facilities IT capital projects including Hospitals, Medical Offices (MOBs) and Regional Administration Buildings
- Managed successful partnerships with regional IT, National Facilities Services and Regional senior leaders to deliver high quality Capital projects that have always been on time and within budget
- All with high customer satisfaction based on post implementation survey
- Responsible for facilitating governance and leading the delivery of technology products and services to Kaiser Permanente facilities regionally across SCAL Northern Program and Hawaii
- Strategic IT partner for Clinical Technology and National Patient Care Services for all technology solutions, including the integration of medical devices into IT systems
- Led and created a standardized change management process across NFS IT to assess project changes to obtain approvals and record decisions from stakeholders and the Change Control Board (CCB)
- This has provided a consistent execution and handling of changes within Capital projects while effectively handing scope changes
Director IT
DXC
10.2018 - 07.2020
- Spearheaded the largest outsourcing deal for Intermountain Health ($450M over 7 years) for Infrastructure and Application delivery across Hosting (on-premises and cloud), End User Compute, Networking, Voice, Service Desk, Project Management Office and Service Management which reduced the total cost of ownership (TCO) by 30% while getting the outcome-based engagement from red to green over a period of 6 months
- Collaborated with clinicians and caregivers in establishing short- and long-term strategies to deliver innovative solutions that helped sell higher level services at a lower price point enabling a competitive edge and expanding market share in the Utah and Idaho markets
- Amplified the transformation from traditional hosting to health care cloud utilizing Azure and platform DXC
- On track to achieve a target of 15% migrations of on-premises servers by mid-2020 while achieving a cost reduction of 30% with increased availability and higher redundancies
- Established and articulated strategic and grass-root innovation engine that helped provide value for both IT and business stakeholders
- Recognized by the CIO and his team as each of the quarterly business reviews
- Partnered with key IT and business stakeholders in implementing enterprise-wide governance and change management processes to address key outcomes and responsibilities while removing duplications
- Team recognized by leadership for the effectiveness and speed of execution
- Improved availability of Network services (voice and data) across 24 hospitals and 240 clinics while reducing major outages by 20% within the first year of operation
- Implemented a predictable Device as a Service (DaaS) model that delivered over 33,000 devices over 8 months by streamlining the end to end supply chain processes starting with the factories to the end users
- Recognized by business leaders for positive impact on patient safety
- Led the Service Desk transformation, migration and performance improvement across key metrics – first call resolution (FCR), average speed to answer (ASA) and customer satisfaction while reducing call abandon rates
- Recognized by CIO for stellar execution through aggressive timeline, change management challenges resulting in drastically lower cost and a robust reporting system to aid management in decision making
Healthcare & Life Sciences Leader
DXC
04.2017 - 09.2018
- Company Overview: CSC (Acquired by DXC)
- Delivered, managed and provided strategic direction for clinical and payer applications for Americas’ based healthcare and Life Science accounts with annual revenue exceeding $250 M
- Orchestrated strategic relationships between IT, Operations and business team to drive the digital transformation journey through application modernization and cloud transition resulting in cost reductions of 20%
- Led the Bionix strategy around automation that streamlined processes and incorporated tools that maximized efficiencies and resulted in roughly $4 M of cost savings
- Managed 35 delivery leaders
- Ensured that each stayed focused on growth and delivery given the large cost take out targets
- Achieved business as usual with no major disruptions to our key clients
- CSC (Acquired by DXC)
Service Delivery Executive
DXC
04.2013 - 03.2017
- Company Overview: CSC (Acquired by DXC)
- Spearheaded delivery for the largest health care client (Kaiser Permanente) with annual revenue of $80 M while collaborating with IT and Business partners to ensure that successful business outcomes are achieved by meeting or exceeding established goals and objectives
- Implemented key components for a $0.5 B initiate to replace the Outpatient Pharmacy systems for over 400 pharmacies across 7 regions within the US
- Partnered with IT, Business, different technology partners and various cross functional stakeholders to achieve business outcomes within time and budget
- Recipient of the Americas 2014 - 2015 People's Choice Award for Results and Profitability
- Awarded the “Technical Excellence Award” in 2015 for the implementation of the new pharmacy system
- This is the highest technical award at CSC
- CSC (Acquired by DXC)
Portfolio Manager
DXC
04.2010 - 03.2013
- Company Overview: CSC (Acquired by DXC)
- Delivered and provided strategic leadership to the health plan and infrastructure portfolios with annual revenue exceeding $27 M
- Negotiated and delivered key investment projects in the health plan business unit ranging in size from $1 M to $10 M on time and within budget
- Actively managed planning, estimating, governance, deliverables, resourcing, scheduling, reporting and all aspects of these projects
- CSC (Acquired by DXC)
Sr. Program Manager
Birlasoft
03.2006 - 03.2010
- Actively managed deliverables, resources, scheduling and other aspects for a 10-million-dollar project
- Handled a cross functional team size of over 350 onshore and offshore resources
- Helped reduce time-to-market for products up to 30% and lowered cost per data point by 20% using improved cost and schedule predictions of software projects, utilization estimation and application sizing methodology
- Developed and managed detailed transition plans to transfer knowledge from previous vendor to Birlasoft for several large-scale projects
- Achieved complete ownership within 3 months for large applications with over 300 resources
Sr. Project Manager, Enterprise Technologies Projects
Birlasoft
11.2002 - 02.2006
- Actively managed and established Countrywide account as a 4-million-dollar revenue generator
- Handled a team size of over 60 onsite and offshore resources
- Developed and automated the workflow process amongst onsite coordinators, offshore development team, Quality Control team and client contacts
- Reduced average completion time for SDLC projects by 20%
Senior Systems Analyst
McLeodUSA
05.1998 - 08.2000
- Redesigned the credit collection and commission system and made it compliant with FCC regulations
Systems Analyst
Infosys Technologies Ltd.
01.1996 - 04.1998
- Analyzed, designed and developed the for Participant Enrollment System (PAS) and Commissioning Accounting System (CAS)
Assistant Manager
TISCO, Tata Iron and Steel Company
07.1993 - 12.1995
- Designed and developed the conveyor subsystem logic in the coke handling plant
- Responsibilities included leadership, assessment, design, analysis, construction and testing of three concurrent releases
Education
Master of Business Administration -
Kelley School of Business, Indiana University
Bloomington, INundefined
Otto Beisheim Graduate School of Management (WHU)
Bachelor of Engineering - undefined
Birla Institute of Technology and Science
Skills
Strategic planning
Talent development
Operations management
Resource allocation
Operations planning
Cross-functional collaboration
Data analytics
Reporting management
Cross-functional team coordination
Budget oversight
Influencing and negotiating
Team leadership
Teamwork and collaboration
Problem-solving
Team development
Negotiation and conflict resolution
Relationship building
Hiring and training
Certification
PMI
Timeline
PMI
10-2024
Sr. Manager
Kaiser Permanente
08.2020 - Current
Director IT
DXC
10.2018 - 07.2020
Healthcare & Life Sciences Leader
DXC
04.2017 - 09.2018
Service Delivery Executive
DXC
04.2013 - 03.2017
ITIL
02-2013
Portfolio Manager
DXC
04.2010 - 03.2013
Sr. Program Manager
Birlasoft
03.2006 - 03.2010
Sr. Project Manager, Enterprise Technologies Projects
Birlasoft
11.2002 - 02.2006
Senior Systems Analyst
McLeodUSA
05.1998 - 08.2000
Systems Analyst
Infosys Technologies Ltd.
01.1996 - 04.1998
Assistant Manager
TISCO, Tata Iron and Steel Company
07.1993 - 12.1995
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Otto Beisheim Graduate School of Management (WHU)
Bachelor of Engineering - undefined
Birla Institute of Technology and Science
Master of Business Administration -
Kelley School of Business, Indiana University