DIPIKA DAS
El Paso,United States
Summary
Dynamic sales and marketing professional with a track record of driving sales growth and enhancing customer satisfaction. Experienced in developing and executing training programs, monitoring team performance, and implementing effective solutions based on customer insights, leading to significant improvements in account retention and profitability.
Overview
4
4
Languages
30
30
years of professional experience
Work History
Part Time Bookroom Clerk
Ysleta High School
El Paso, TX
10.2021 - 07.2026
- Managed the distribution, collection, and inventory of textbooks and instructional materials for students and teachers.
- Assisted students, teachers, and school staff with textbook requests, printing, and instructional resource needs.
- Maintained accurate inventory records and updated database information to ensure accountability of school materials.
- Processed textbook check-in/check-out transactions and maintained organized records.
- Operated office equipment including computers, printers, copiers, and scanners to support daily school operations.
- Provided courteous customer service while responding to questions from students, faculty, and staff.
- Organized and maintained bookroom supplies and ensured instructional materials were available when needed.
- Performed data entry, filing, document preparation, and other clerical duties while maintaining confidentiality.
- Collaborated with teachers and administrators to support efficient school operations and a positive learning environment.
Tech Support
Symantec Corporation
Chennai, India
01.2005 - 11.2005
- Delivered online and telephonic support to Norton clients, ensuring timely resolution of technical inquiries
- Collaborated with customers/employees to identify computer issues and provided tailored solutions
- Analyzed call logs to identify common trends and underlying technical issues, improving response strategies
- Updating self-help documents so customers/employees can try to fix problems themselves.
- Working with field engineers to visit customers/employees if the problem is more serious.
- Conducted tests on faulty equipment to identify issues.
- Logging and keeping records of customer/employee queries
Sales Manager
Johnson Automobiles
Assam, India
03.2002 - 01.2004
- Hired, trained, motivated, counseled, and monitored performance of sales team to drive sales effectiveness.
- Directed sales staffing and training initiatives to strengthen sales program development and oversight.
- Establishes annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.
- Monitors salesperson productivity and performance.
- Acquired new- and used-vehicle inventory to meet sales demands.
- Administers and monitors factory-sponsored programs.
- Displays, merchandises, and promotes new- and used-vehicles.
- Serves as liaison between sales department and other departments.
- Analyzes and controls expenditures to conform to budgetary requirements.
Academic Counselors
SSI Computer Centre
Assam, India
10.2002 - 02.2003
- Recommended courses and identified tailored education solutions for diverse student needs.
- Monitored student progress regularly to ensure academic success.
- Managed cases for students not meeting educational requirements and supported at-risk students.
- Guided students in planning schedules to enhance academic pathways.
Ticketing Counter Staff
Overseas Travels
Kerala, India
03.1997 - 08.1997
- Selected ticket blank, invoice, and customer account card; compiled and recorded identification and fare data using tariff manuals, rate tables, and flight schedules to ensure accurate ticketing.
- Compiling and recording information to assemble airline tickets for transmittal or mailing to passengers: Reading coded data on booking card to ascertain destination, carrier, flight number, type of accommodation, and stopovers en-route.
- Clipped completed tickets and invoices to booking cards; routed to other workers for Teletype transmittal or mailed tickets to customers to ensure timely delivery.
- Separated and filed copies of completed tickets for organized record-keeping.
- Computed total daily fares using adding machine to compile accurate daily revenue report.
Senior Sales Counter Staff
Shompen Travels
Port-Blair, India
08.1996 - 01.1997
- Selling holidays and insurance
- Meeting profit or sales targets
- Resolved customer queries and complaints, enhancing customer satisfaction and loyalty
- Provided expert advice on visa and passport processes, assisting customers in meeting travel requirements
- Promoted and marketed business through targeted campaigns and community engagement
- Preparing promotional materials and displays
- Designed project timelines and schedules
Education
Bachelor of Arts - Indian Administration
Indira Gandhi National Open University
New Delhi, India12-1995
Skills
- Technical support
- Technical troubleshooting
- Incident resolution
- Troubleshooting techniques
- Windows
- MS Office-WS
- Client management
Accomplishments
- Airlines and Travel management course, 09/01/96
- Flight handling course, 09/01/96
- Sabre oriented ticketing course, 09/01/96
- Airlines Cargo Management course, 09/01/96
- Certified in Oracle 8i -J Developer, 01/01/02
- Elementary Certification in French, 09/01/98
- DELF A1, 09/01/07
Languages
English
Professional
French
Limited
Bengali
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Part Time Bookroom Clerk
Ysleta High School
10.2021 - 07.2026
Tech Support
Symantec Corporation
01.2005 - 11.2005
Academic Counselors
SSI Computer Centre
10.2002 - 02.2003
Sales Manager
Johnson Automobiles
03.2002 - 01.2004
Ticketing Counter Staff
Overseas Travels
03.1997 - 08.1997
Senior Sales Counter Staff
Shompen Travels
08.1996 - 01.1997
Bachelor of Arts - Indian Administration
Indira Gandhi National Open University