Dipika Pradhan
Macomb,MI
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at 7-eleven and Citizens Bank. Excelled in teamwork, critical thinking, and merchandise restocking, significantly enhancing store operations and HR processes. Demonstrates unparalleled reliability and a professional demeanor, consistently achieving high accuracy and employee satisfaction levels.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier/Assistant Store Manager
7-eleven
10.2015 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Human Resources Assistant Trainee
Citizens Bank
02.2014 - 06.2015
- Contributed to employee retention by addressing concerns and facilitating open communication between staff and management.
- Participated in regular departmental meetings to stay informed about ongoing projects and upcoming initiatives within the HR function.
- Provided administrative support to HR team members by organizing files, preparing correspondence, and managing schedules efficiently.
- Assisted with workplace safety measures by conducting regular inspections, reporting incidents, and coordinating safety training for employees.
- Maintained accurate personnel records by updating employee information in the HR database regularly.
- Maintained confidentiality of sensitive employee information while handling documents or discussing personnel matters among colleagues.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Education
BBA - Accounting/ Finance, Human Resource
Ace Institute of Management
Kathmandu, Nepal09-2008
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
- Critical thinking
- Professional appearance
- Merchandise restocking
- Relationship building
- Reliability and punctuality
Certification
- Michigan Driver's License
Languages
English
Native or Bilingual
Japanese
Professional Working
Technical Skills
Languages : Python, SQL
Microsoft Tools: Microsoft Office ( Word Excel, Powerpoint, Outlook)
Timeline
Cashier/Assistant Store Manager
7-eleven
10.2015 - 08.2023
Human Resources Assistant Trainee
Citizens Bank
02.2014 - 06.2015
- Michigan Driver's License
BBA - Accounting/ Finance, Human Resource
Ace Institute of Management
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