Dipika Tapan Dhara

Assisted in creating and modifying MQ objects, including JDBC, queue connection factory and Activation Specs.

Provided L1 support for application deployments and JVM recycling activities.

• Logged diagnostic data and collaborated with vendors during root cause analysis investigations.
• Coordinated disaster recovery failover planning and testing to ensure system reliability.

• Repo cleanup, basic monitoring using Prometheus, routine health checks.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Completed day-to-day duties accurately and efficiently.

• Provided 24/7 support for over 1,500 applications, ensuring seamless operation of IBM WebSphere MQ.
• Installed, configured, and maintained IBM WebSphere MQ while implementing patches for middleware infrastructure.
• Created and modified queue managers on distributed MQ, MQ appliance, and RDQM.
• Executed hardware upgrades on MQ appliance and established high availability disaster recovery (HA-DR).
• Migrated MQ queue managers from RHEL 6 to RHEL 8, enhancing system performance.
• Developed CI/CD pipelines for promoting MQ objects and created self-service tools for application teams.
• Trained junior team members in MQ administration best practices to foster skill development.
• Collaborated with cross-functional teams for smooth integration of new applications into the MQ environment.

• Assisted in provisioning Mule runtimes across development, staging, and production environments
• Participated in basic clustering configuration to support high availability setups
• Supported deployment of Mule applications via Jenkins and GitLab CI/CD pipelines
• Performed manual redeployments during automated pipeline failures using command-line utilities
• Collaborated with application teams during deployment rollouts and DR testing exercises
• Configured HTTP certificates for Mule runtimes, including renewals and validation of secure communication
• Performed recycling and restart activities for runtimes to resolve corruption and maintain system stability
• Helped troubleshoot deployment failures and service availability issues in coordination with support teams
• Supported F5 load balancer setup and monitored traffic across clustered nodes
• Assisted in license renewal activities and ensured compliance during annual maintenance cycles

• Assisted Informatica development teams in various data integration projects, gaining hands-on experience in Informatica PowerCenter and related tools.
• Developed and executed test cases to validate ETL processes, ensuring data accuracy and completeness.
• Contributed to the documentation of ETL workflows, data mappings, and transformations to maintain a comprehensive knowledge base for future reference.
• Participated in team meetings and workshops to learn about best practices in data integration and data management.
• Participated in project planning meetings to review progress and discuss changes.
• Collaborated with other developers on design specifications and coding tasks.

• Supported development, maintenance, and implementation of small to medium project components.
• Conducted end-to-end manual testing to facilitate feature deployment in production environment.
• Modified Java scripts to automate load testing processes.
• Logged multiple defects to enhance product quality.
• Contributed to daily huddle calls to discuss progress for new feature release.