Dipin Singh
Fairfax,VA
Summary
Results-driven IT Specialist with experience in troubleshooting systems, identifying technical issues, and supporting users. Proven ability to manage multiple tasks while maintaining accuracy under tight deadlines. Skilled in applying strategic thinking and hands-on solutions to improve IT operations and organizational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
L1 Support
BusPatrol
12.2021 - Current
- Resolved computer support tickets promptly, enhancing user satisfaction and productivity.
- Analyzed phishing emails, ensuring security of company systems and sensitive data.
- Configured new laptops for hires, guaranteeing proper software and hardware installation.
- Managed user accounts efficiently, adjusting access as personnel changes occurred.
- Performed system updates regularly, maintaining security and integrity of company systems.
- Collaborated with IT team to troubleshoot and resolve complex technical issues.
Detection and Monitoring Operations (Intern)
Splunk
02.2021 - 07.2021
- Enhanced security event monitoring across diverse technologies, ensuring timely threat detection.
- Executed predefined procedures to investigate security events and escalate issues effectively.
- Collaborated with security teams to develop custom detection for emerging threats.
- Facilitated compliance monitoring and contributed to evolving control capabilities.
- Generated operational reports on Key Performance Indicators for performance tracking.
- Advised clients on system vulnerabilities and recommended effective remediation strategies.
Hospitality Supervisor
Silver Diner
02.2018 - 03.2020
- Increased guest satisfaction by promoting menu items and daily specials.
- Handled inquiries about meal preparation and dining services effectively.
- Achieved highest guest check averages through strategic suggestive selling techniques.
- Oversaw opening and closing operations while mentoring new servers on policies.
- Collaborated with team members during busy periods to enhance service quality.
Education
Bachelor of Science - Information Security
Strayer University
Washington, DC06.2023
Associate of Science - Criminal Justice
Northern Virginia Community College
Annandale, VA07.2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
- Active listening
Certification
- 2022-06 CompTIA Security+
Languages
English
Full Professional
Timeline
L1 Support
BusPatrol
12.2021 - Current
Detection and Monitoring Operations (Intern)
Splunk
02.2021 - 07.2021
Hospitality Supervisor
Silver Diner
02.2018 - 03.2020
Associate of Science - Criminal Justice
Northern Virginia Community College
Bachelor of Science - Information Security
Strayer University