DIPOK CHANDRA SARKAR
Newark,DE
Summary
Adept at navigating complex operations and enhancing process efficiency, my tenure at CITIBANK honed my analytical skills and attention to detail. Demonstrated excellence in team collaboration and communication, I significantly contributed to project success and operational improvements. Proficient in MS Office and experienced in QA testing, I consistently uphold the highest standards of professional integrity.
Overview
21
21
years of professional experience
Work History
CASH & TRADE PROC REP-2
CITIBANK
NEWARK, DE
10.2018 - Current
- Primary responsibility for this position is to process Public Sector sensitive documents, review end-of-day cutoff, dispatch, batch verification, reject processing, data entry, etc.
- Verified accuracy of customer information on remittance documents.
- Analyzed financial activities of department to share budgetary input with managers.
- Assisted with training new personnel on company policies and procedures related to remittances processing.
- As a critical member of this operations team, I am accountable for meeting or exceeding quality and productivity standards.
- Expected to identify potential issues, recommend solutions, and escalate to local management as necessary.
- Crosstrain for various internal roles within the department, and provide backup coverage for those roles as needed.
- Demonstrate a high level of focus and attention to detail, ensuring strong quality and minimizing rework.
- Actively contribute to a positive team environment, culture, and motivate employees.
- Proactively establishing a set of long-term relationships with both prospects and external influencers.
- Expertise in all dispatch functions independently, and give flexibility to train dispatch.
- Analyzed customer records for any errors or discrepancies in payment data.
CASUAL TOLL CALLECTOR
DELAWARE MEM. BRIDGE
NEWCASTLE, DE
10.2015 - Current
- Verified accuracy of all transactions by comparing receipts to daily logs.
- Greeted customers, assessed toll fees and collected payment.
- Communicated effectively with co-workers, supervisors and other personnel regarding operational issues.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Issued change when needed and processed payments with cash, credit cards or EZ-Pass transponders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
PROCESSING SPECIELIST
FIRST DATA CORP.
NEWARK, DE
06.2018 - 10.2018
- Coordinated with customers to resolve problems regarding process discipline, data accuracy and data integrity.
- Reconciled financial documents such as invoices, purchase orders, bills of lading.
- Participate in implementing system enhancements by writing and executing test scripts and test plans.
- External influencers proactively establish a set of long-term relationships with both prospects.
- Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
- Assist as required for all control risks, daily activities, and transaction services.
- Operate operational equipment like the Open 50/51 IEM, the NCR trans, and high-speed machines such as the OPEX 150 and MPS 30/40.
- Executes day-to-day service solutions.
- Ensure cross-operation support from all levels.
- Collaborated with other departments to coordinate workflow processes between teams.
SENIOR TEACHER
CHOUDDAGRAM SECONDARY PILOT GIRLS HIGH SCH.
COMILLA, BANGLADESH
06.2004 - 05.2011
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Facilitated small group discussions encouraging critical thinking skills among participants.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
Education
BACHELOR OF EDUCATION (B.ED) -
NATIONAL UNIVERSITY
BGD01.2010
MASTER OF COMMERCE - BUSINESS MANAGEMENT
NATIONAL UNIVERSITY
BGD01.2001
BACHELOR OF COMMERCE ( HONS) - MANAGEMENT
NATIONAL UNIVERSITY
BGD01.2000
Skills
- Excellent attention to detail
- Strong execution skills
- Responsible
- Documentation ability
- Demonstrated cash and trade operation experience
- Communication skills
- Writing skills
- Strong proficiency in Windows
- MS Office
- MS Excel
- PowerPoint
- Outlook
- Issue and conflict resolute
- Experience in QA manual and automation testing
- Analytical skills
- Standards of professional integrity and judgment
- Defect resolution
- Team collaboration
Languages
- ENGLISH
- BANGLA
- HINDI
Timeline
CASH & TRADE PROC REP-2
CITIBANK
10.2018 - Current
PROCESSING SPECIELIST
FIRST DATA CORP.
06.2018 - 10.2018
CASUAL TOLL CALLECTOR
DELAWARE MEM. BRIDGE
10.2015 - Current
SENIOR TEACHER
CHOUDDAGRAM SECONDARY PILOT GIRLS HIGH SCH.
06.2004 - 05.2011
BACHELOR OF EDUCATION (B.ED) -
NATIONAL UNIVERSITY
MASTER OF COMMERCE - BUSINESS MANAGEMENT
NATIONAL UNIVERSITY
BACHELOR OF COMMERCE ( HONS) - MANAGEMENT
NATIONAL UNIVERSITY
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