Summary
Overview
Work History
Education
Skills
Certification
BUSINESS SKILLS
Timeline
Generic
DIPTI ANAND

DIPTI ANAND

Pompano Beach

Summary

South Florida based Sr, Program Manager, Sr. Project Manager and Sr. Scrum Master with more than 20 years of experience with Project Management in Telecommunication, Medical Cost Containment, Travel, Insurance, Auto, Trucking, Healthcare, Education, Finance, Human Resource, Credit Processing, Banking, Ecommerce, Mortgage and Supply Chain Management industries. Experience with industry standard methodologies such as SAFe, Agile, Kanban, and Software Development Life Cycle (SDLC). Working knowledge of Extreme Programming (XP), Rapid Application development (RAD). Working knowledge of Requirement, Project, Portfolio Development and Management tools like Azure VSTS, Jira and Confluence, MS Project, Planview, Project and Portfolio Management (PPM), MS TFS 2010, Version One, Unified Modeling Language (UML), Visio etc. Excellent delivery-focused Project Management approach with an ability to build and maintain strong working relationships with all the stakeholders within and outside of the project.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Sr. Infrastructure Program Manager

Office Depot
02.2024 - Current
  • Company Overview: Office Depot is an American office supply retailer. The company operates 14000 stores under the name of Office Depot and Office Max brands, as well as E-Commerce sites and B2B Sales Organization
  • Lead the Network and Facility installation, move, operation and decommission of their Headquarters Consolidation Project
  • Conducted Bi-Weekly Status Update Meetings, Daily Stand Up Meetings to manage tasks, remove any impediment and keep team focused on the course of work
  • Managed continuous communication and coordination amongst the key Stakeholders, Vendors, Partners and Executives
  • Maintained a detailed Project Schedule, Financial Budgets, Issue, Risks and Decision Logs Infrastructure Environment: Fiber Cables, IDF, MDF, Meraki Portal, Switch Ports, AP, VLAN, HDMI, Polycom

IT Lead Project Manager/ Portfolio Manager

UKG
05.2022 - 12.2023
  • Company Overview: With the recent merger between the Ultimate Software and Kronos Group, UKG is a leading provider of HR, Payroll and Workforce Management Solutions
  • Lead multiple high visibility projects in IT PMO areas such as People and Productivity, Service Now, Salesforce from its inception to taking into Production, Hypercare and Project Closure
  • Migration and Management of Data and Analytics Portfolio within Clarity, a PPM Tool used by IT PMO to manage its various portfolios.
  • Weekly Portfolio meetings with key stakeholders and Core Team Members to discuss Ideas that can potentially become projects, Active Projects, Project Finance, Resources, Teams Involved etc.
  • Communicated with high level executives, stakeholders and core team members via Portfolio Management Meetings, Project and UAT Kickoffs, Design Sessions, Status Update Meeting, Meeting Minutes, and updates within Clarity.
  • Environment: Service Now, Clarity, Active Directory, Salesforce, SDLC, Agile, Kanban, .Net, MS Office Suite, Jira and Confluence, Share Point, One Note, API, SnagIt

Sr. Program Manager

Tracfone
08.2021 - 03.2022
  • Company Overview: Tracfone is a leading American Prepaid, No Contract Mobile Phone Provider, recently merged with Verizon Communications and provides offers products and services under several brands.
  • Leading one of the most critical Program called “Network Migration” under Verizon-Tracfone Integration Portfolio for Enterprise Project Management Office (EPMO)
  • The program consists of ensuring successful migration of 6 million AT&T, TMO and TF customers to Verizon Network in different phases before cut-off dates.
  • Ensure progress of all the three projects under Network Migration Program such as Customer Marketing Migration, Interim Solution and Service Transfer by successful coordination with various teams working on them such as Marketing, Finance, Service Transfer, Development etc.
  • Continuous coordination with Verizon Counter Parts, C-Level Executives, Senior Leadership and various Scrum Teams
  • Manage Program Financial and Budgeting activities such as Project Forecasts vs Actuals, Project Expenditure Requests, Resource Cost Loading etc.
  • Environment: SAFe, Agile, Kanban, SDLC, .Net, MS Office Suite, G Suite, MS Project, Jira and Confluence, Google Smartsheet, Share Point, One Note, API, Java

Sr. Scrum Master

GMMI
01.2021 - 08.2021
  • Company Overview: GMMI is a leader in Servicing Medical Cost Containment and Travel Assistance Programs
  • Lead organization-wide impacting key projects such as “Internal Documentation Control Project”, “All Business Units High-Priority Enhancements Project” and their most confidential “Code Red Project”
  • Interacted C-Level Business and IT Executives to ensure that projects are progressing in accordance with organizational objectives and goals.
  • Ensured successful coordination and management project activities with various Business Units, Software Development Team, Infrastructure Team, Quality Assurance, Business Intelligence, Help Desk, Vendors etc.
  • Environment: Agile, Kanban, Jira and Confluence, .Net, Fox Pro, MS Office Suite, One Note, Visio, Share Point, API, SOX Compliance, VDI, VPN, CMDB, Power BI, COMCOM

Program Manager/Sr. Scrum Master

Ryder System
04.2018 - 12.2020
  • Company Overview: Ryder, North America’s largest fleet of trucks, specializes in providing innovative Transport, Supply Chain, Warehouse and Fleet Management Solutions
  • Lead multiple multimillion dollar IT projects in the capacity of Program Manager/Sr. Scrum Master for Used Vehicle Sales (UVS) Program under Fleet Management Systems Business Unit such UVS, Rental, Ryder.com Websites Enhancements, UVS “RyderGyde” Mobile Application Development, UVS Tablet, UVS Yard Check, UVS Pre Sale and Pricing, UVS Remote Delivery and Pickup and entire UVS Minor Enhancements portfolio such as Forecasting, End of Lease, BTR, Schedule A and Schedule B.
  • Acted in the capacity of Sr. Scrum Master for the Ryder Hub segment of Project Unify, Ryder’s biggest multimillion-dollar undertaking to implement Cloud-based ERP system for their Finance and HR department called Workday.
  • Lead many dual, functionally migration and integration projects between their new and legacy systems such as Appian, Salesforce, .Net, SQL, Mainframes, DB2 etc.
  • Worked for Agile Transformation Office (ATO) reporting directly to CTO.
  • Skilled in building strong, self-organizing, self-accountable and happy Scrum Teams geared towards meeting project deliverables with customer focus and satisfaction at core.
  • Manage Project Finances, Project Schedule v/s Progress, Impediment Management, Resource Engagement and Administration, Return on Investment Analysis on all the projects.
  • Promoted and Implemented automation tools such as Azure DevOps for Code Development and Production Deployment and Selenium, Appium, Cucumber for Automated Testing
  • Environment: Agile, Kanban, Azure VSTS, Salesforce, Appian, .net, SQL, Mainframes, DB2, MS Office, Visio, SharePoint, One Note, API, MS Azure DevOps, Selenium, Appium, Cucumber, ADA Compliance, SSIS

Product Owner/Scrum Master

Office Depot
11.2017 - 03.2018
  • Company Overview: Office Depot is a leading provider of Products, Services and Solutions for every Workplace
  • Acted in the capacity of a Product Owner and a Scrum Master on the Ink and Toner Replenishment Project
  • As a Product Owner performed functions such as discovered, analyzed, gathered, and transferred the requirements to a Business Analyst to prepare User Stories and Process Flows, Developers to create Design Documents and develop code, UX Designer to create Wireframes and Prototypes and Quality Assurant Analyst to prepare Test Cases, Test Scripts and Test Scenarios
  • Conducted various meetings with Vendors, Marketing, Legal, Digital Sales Media, Merchandise, Ecommerce and Order Management Teams to establish contracts, layout marketing strategies, create and train the core working team.
  • Acted as a focal point of contact for any prime communications and co-ordinations within the Core Team, Order Management Team, Vendors, Merchandise Project Manager, Development Managers, Quality Assurant Manager etc.
  • Environment: Agile, MS Office, Visio, Jira, Snagit, Java, UX Design, Q Test, Mobile Application, EDI, Digital Transformation, EDI, SharePoint, One Note, FIGMA

Sr. Infrastructure Project Manager

Assurant
03.2015 - 09.2017
  • Company Overview: Assurant is a leader in providing House Protection and Lifestyle Protection to serve its customers in the United States and selected worldwide markets such as North America, South America, UK, Europe, China, etc.
  • Lead multiple national and international (Europe, Latin America, China) IT/Infrastructure projects in parallel to Receive, Plan, Design, Execute and Deliver customer-requested solutions while keeping business informed of the progress throughout the process.
  • Worked as IT PM on various critical, high priority projects for Tier-1 Business Partners/Vendors like Google, Apple, T-Mobile, Dell, Flexera, Orbus 365, and Juniper etc.
  • Engaged, interacted, lead many IT Teams including Solution Architect, Planning and Design, Windows/Linux Server, Networking, Web Hosting, SQL/Oracle Database, Security, Enterprise Application, IPS, Developers and Quality and Performance Teams
  • Created various Discovery, Requirement Documents, Project Charters, Project Schedules, Scope Change, Issue Log and Project Closure Documents
  • Performed many PPM tasks such as maintaining Staffing Profiles, creating E0, E1 and E3 Estimates, performing
  • Month End Process such as Financial Summary, Baseline Staffing Profile, update status on Accomplished and Upcoming Tasks and Forecasted V/s Actual Hours
  • Understand and apply PMBOK (Project Management Body of Knowledge) principles to day-to-day project tasks.
  • Environment: SDLC, MS Project, Windows, Linux/Unix, Web Hosting, Networking, Oracle, SQL, Hyper-V, Enterprise Application System, Microsoft Office Suite, Snag It, MS SharePoint, .Net, One Note

Project Lead/Senior Business Analyst

JM Family LLC
12.2013 - 02.2015
  • Company Overview: JM Family is one of the biggest distributors of Toyota’s in Southeast America, distributing vehicles to 176 dealers in Florida, Georgia, Alabama, North Carolina, and South Carolina
  • Southeast Toyota (SET) undertook an initiative called Pathway Projects to modernize their systems.
  • They had introduced a procedure called Next Generation Allocation and Accessorization (NGAA) Process to improve their Vehicle Ordering, Allocation, Accessorize and overall Supply Chain Management Process
  • Teamed-up with a vendor company called Cap Gemini to incorporate the new system.
  • Worked with the Cap Gemini Team’s Business Analysts, Data Analysts, Programmers, Architects, Quality Assurance Team, UI Developers to create, review, approve documents created by them such as Business and Functional Requirement Documents, Conversion Documents, Interface Specification Documents, Design Documents, Business Test Case Documents, Component Test Documents, Business Specification Documents and Requirements Traceability Matrix Documents
  • Lead JM Family Team to review and test the Business Test Cases and Component Test Cases created by Cap Gemini Team
  • Lead JM Family Team to prepare UAT Approach Document, UAT Test Strategy Document
  • Worked on launching the NGAA Application Access links onto their Dealer and Associate facing Portals called Dealer Daily Portal, Associate Portal and their Mobile Application called SET Connect
  • Lead small to medium size efforts on the NGAA project as Project Lead
  • Environment: Semi-Agile, SDLC, .NET, MS Visio, Microsoft Office Suite, SnagIt, MS TFS, MS SharePoint, Mobile Application, Digital Transformation, EDI, Salesforce, One Note

Project Manager

Envision Physician Service (Sheridan Healthcare)
12.2012 - 11.2013
  • Company Overview: Envision Physician Services is a multispecialty medical group and Healthcare Management company
  • Worked on an in-built but core CRM Application at Sheridan called “SMART” for their four primary Business Unites such as ER, Neonatology, Radiology and Anesthesia
  • Lead and managed medium sized projects for SMART Modules and Reports development
  • Met with the Business, Developers and Quality Assurance Team for “MosCow” Sessions (Must Have, Should Have and Could Have – Prioritize the Requirements)
  • Created Project Delivery Schedules
  • Thorough understanding of entire Health Care Life Cycle including the Coordination with Facilities, Transfer of Patient Records via EDI, Patient Information Data Entry, Verification, Coding, Billing, Payment, Refunds and Call Centers
  • Gathered requirements from Business and SMEs to create Business and Functional Requirements Documents
  • Worked with the Developers and the QA Team before and during the Development and Testing Phase
  • Ensured that that project transitioned from pilot to Production.
  • Environment: Semi-Agile, SDLC, SQL, .Net, TFS, MS Visio Studio 2010, EDI, Microsoft Office Suite, EMR, EHR

Scrum Master

Kaplan Higher Education
10.2008 - 09.2012
  • Lead and Managed Scrum process for the Prior Learning Center – Data Automation project
  • Accountable to deliver sprint goal/deliverables, keep core team focused on tasks at hand, remove impediments, empower team to self-organize and shield the team from external interferences.
  • Worked closely with the Product Owner to establish acceptance criteria for user stories, help prioritize them and add them to the Product Backlog
  • Effectively coordinated and facilitated Sprint Planning, Daily Stand Up, Sprint Review, Impediment Review and Scrum of Scrum Meetings
  • Tracked teams Velocity, Burn Down Charts, Sprint Cycle Time Analysis and other metrics defined by the management.
  • Used “Version One” Scrum Management software for creating Sprint Backlog, Product Backlog, and Sprint Burn Down Chart. Tracked the progress of the sprints using interactive Storyboards, Task boards.
  • Worked on complete project cycle starting from Project conception, Leading the Sprints to taking the project to production.

Senior Infrastructure Business System Analyst

Bayview Financial, Miami, FL
Miami
10.2007 - 06.2008
  • Company Overview: Full-service mortgage finance company specializing in underserved areas of the real estate market.
  • Primary responsibility is to understand, analyze, gather and document requirements of information technology projects, project deployment methodologies, and project management concepts.
  • Conduct inquiries from Subject Matter Experts (SME’s) pertaining to the development of new information or system requirements to meet current and projected business objectives.
  • Prepare Project Charter and Project Requirement Documents on various ongoing projects.
  • Serve as the Project Management Office (PMO) central point of contact to ensure consistency when interfacing with other corporate groups such as Accounting, Finance, Networking, Database, Help Desk, Server, SharePoint, Application Development, Active Directory who are focused on serving the business.
  • Identify/promote project consistency via standard tools, templates, processes, SOX compliance, etc.
  • Environment: Microsoft Office Suite, Microsoft Visio, SOX, Microsoft SharePoint

Functional Analyst

Accenture, CA
02.2005 - 08.2007
  • Functional Analyst placed with Credit Card Service Division of Washington Mutual (WAMU).
  • End-to-end understanding of Credit Card Approval, Credit Card Processing and Credit Card Payment
  • Critical link between SME’s providing the business requirements and the rest of the technical team trying to construct the solutions to support ongoing projects at WAMU.
  • Captured, consolidated, communicated and bridged the information gap between SME’s and the entire software development team. Refined understanding and communication from the SMEs to convert them into a clear, precise vision necessary to create a solution.
  • Developed Functional Specification document to accurately project vision of SME’s
  • Mapped requirements to the Design Document created by the Architect and the Development Leads
  • Worked with Requirement Traceability Matrix to make sure that all the Change Requests have corresponding Use Cases within Functional Specification document.
  • Actively participated in numerous JAD sessions with SME’s, Business, Marketing, Data Modelers, Development Team, and Testing Team. Consistently coordinated, managed and monitored project developments between Onshore and Offshore Teams (India Development Center- IDC)
  • Developed CRUD Matrix to examine the interaction between business processes and the data parameters.
  • Depicted complex requirements, process flows and use cases using MS Visio
  • Environment: UML, Microsoft Visio, Microsoft Office Suite, HTML, B2B, B2C, EDI, SDLC, SQL, ORACLE

Business System Analyst

Hewitt Associates - Lincolnshire, IL
Lincolnshire
01.2003 - 01.2005
  • Obtained a thorough understanding of the business process and kinds of coverage offered to client’s employees and how to incorporate them in the project environment.
  • Involved in gathering and documenting the requirements critical to the business process and using those requirements to design application software using a Use Case approach.
  • Used Microsoft Visio to model the process using the UML to create use case diagrams, activity diagrams, Data Flow Diagrams, sequence diagrams and collaboration diagrams.
  • Interviewed business area experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical stakeholders.
  • Involved in converting User requirements into business requirements, functional requirements and also created business process models from the requirement specs.
  • Played a substantial role in the process identification and definition of functional requirements gathering to develop a practical technology solution for setting up the system.
  • Identified the data exchange between the various engines and prepared detailed Data Flow diagrams.
  • Non-technical specifications included creating proper documentation and clear illustration of the requirements for the benefit of the Project management, subject matter experts and test users.
  • Expertise in executing and analyzing the various queries and creating reports depending on the user.
  • Executed queries in relational databases, such as DB2 using SQL.
  • Environment: Lotus Notes, DB2, C++, Oracle, SQL, Work Bench, Visio, ERP, SDLC, UML

Business Systems Analyst II

Kaplan Higher Education
  • Worked on projects from several business units such as Kaplan University Online, Kaplan Higher Education, Kaplan Higher Education International, Kaplan Continuing Education and departments such Finance, Operations, Academic Advising, Student Operations, Prior Learning Center, HRIT etc.
  • Very well versed with Student Course Registration, Enrollment, Loans and Payment Operations and Systems
  • Hands on knowledge and experience working with several internal and vendor applications such as Orion, Campus Vue, KHE CRM, Biz Talk, MS TFS, Active Directory and Version One
  • Very well-versed working with methodologies such as Agile and SDLC
  • Efficiently managed several projects where no Project Manager was assigned or partnered with the Project Manager to successful completion of the project.
  • Gathered, analyzed business requirements, and documented BRD’s, FRD’s and User Stories
  • Worked with various stakeholders such as SME’s/Client, Developers, Quality Analysts, DBA’s, Network and Operations team, Release Management and outside vendors throughout the software Development Life Cycle including UAT.
  • Environment: .Net, Biz Talk, Version One, MS Visio, Agile, SQL, TFS, SOX, SharePoint, Active Directory, Mobile Application, Salesforce

Education

Master of Business Administration -

Northern Illinois University
DeKalb, IL

Master of Science - Management Information Systems

Northern Illinois University
DeKalb, IL

Master of Commerce -

University of Mumbai
India

Skills

  • Agile methodologies: SAFe, Scrum, XP
  • Project management tools: Jira, MS Project, Smartsheet
  • Business processes: ERP, CRM, supply chain management
  • Software applications: Salesforce, ServiceNow, MS Office
  • Programming languages: Net, Java, C, HTML
  • Database technologies: Oracle, SQL

Certification

  • Certified SAFe Scrum Master (SSM)
  • Certified Scrum Master (CSM)
  • Currently Pursuing PMP Certification

BUSINESS SKILLS

  • Successful Sr. Program Manager, Sr. Scrum Master and Lead/Sr. Project Manager
  • Lead entire Project Management Life Cycle from beginning to end staring with Project Kickoff, Requirements Discovery, IT Alignment, Project Schedules, Line-Item Budget, Resource Engagement, Budget Approvals, Project Progress Management, Production Readiness, Production Deployments, Post-Production Validations and Return on Investment (ROI)/Benefit Analysis
  • Specialize in working with C-Level Executives, Senior Leadership, Functional Managers, Enterprise Architects, Solution Architects, Product and Portfolio Managers related for Project Resource Engagement, Management, Project Progress, and Impediments Reporting
  • Proficient with Managing Product Backlog, Sprint Backlog, Burn Down Charts, Project Dash Boards and Tasks Boards
  • Help Project Teams Prioritize, Analyze, Facilitate, Organize, Model and Manage Functional and Non-Functional Requirements.
  • Aid with Gap/Impact Analysis
  • Conduct Risk Analysis and oversee Project Impact, Risks and Impediments
  • Ability to translate Business Requirements into Technical Requirements
  • Excellent Understanding of Architecture Diagram, Relational Databases, Technical Designs (TASD), Querying and Generating Reports
  • Well versed with Data Acquisition, Data Analysis, Data Modeling and Data Organization

Timeline

Sr. Infrastructure Program Manager

Office Depot
02.2024 - Current

IT Lead Project Manager/ Portfolio Manager

UKG
05.2022 - 12.2023

Sr. Program Manager

Tracfone
08.2021 - 03.2022

Sr. Scrum Master

GMMI
01.2021 - 08.2021

Program Manager/Sr. Scrum Master

Ryder System
04.2018 - 12.2020

Product Owner/Scrum Master

Office Depot
11.2017 - 03.2018

Sr. Infrastructure Project Manager

Assurant
03.2015 - 09.2017

Project Lead/Senior Business Analyst

JM Family LLC
12.2013 - 02.2015

Project Manager

Envision Physician Service (Sheridan Healthcare)
12.2012 - 11.2013

Scrum Master

Kaplan Higher Education
10.2008 - 09.2012

Senior Infrastructure Business System Analyst

Bayview Financial, Miami, FL
10.2007 - 06.2008

Functional Analyst

Accenture, CA
02.2005 - 08.2007

Business System Analyst

Hewitt Associates - Lincolnshire, IL
01.2003 - 01.2005

Business Systems Analyst II

Kaplan Higher Education

Master of Business Administration -

Northern Illinois University

Master of Science - Management Information Systems

Northern Illinois University

Master of Commerce -

University of Mumbai

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