Dipti Gala
Tampa,FL
Summary
Senior QA Engineer with 12+ years of experience in manual and automation testing. Expertise in API testing, web and mobile application quality assurance. Proficient in Agile methodologies, cloud-based QA processes, CI/CD integration, and designing comprehensive test strategies. Skilled in leading teams, mentoring QA professionals, and collaborating across functions for high-quality software product delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Quality Assurance Engineer
FairWarning/Imprivata
09.2019 - 12.2024
- Led QA efforts in a SaaS environment ensuring 99% product releases through functional testing, system integration testing, Mobile and API testing
- Conducted OpenAPI and gRPC testing to validate APIs and ensure seamless communication between microservices, improving API reliability by 95%.
- Performed security and performance testing using AWS tools like CloudWatch, EKS clusters, and Kafka topics, reducing incident response time by 40%.
- Utilized tools like Jira, Confluence, and Practitest for test management and defect tracking, increasing defect resolution efficiency by 60%.
- Created manual and automated scripts, collaborated with SDETs for automation strategies, created regression suits and integrated QA processes into CI/CD pipelines using Git and Jenkins, achieving 85% test automation coverage.
- Conducted database validations using Linux, PSQL, and Snowflake to ensure data integrity and accuracy, reducing data-related defects by 50%.
- Collaborated with cross-functional teams to define test strategies, acceptance criteria, and resolve complex issues, improving sprint efficiency by 25%.
- Mentored junior QA team members, fostering continuous improvement and skill development, increasing team competency by 35%.
Senior Quality Assurance Engineer
BST Global
04.2016 - 09.2019
- Led QA activities for projects including new products, features, mobile applications, and production support, improving release efficiency by 45%.
- Designed and executed test plans for functional, regression, end-to-end, and performance testing, ensuring 98% test coverage.
- Conducted BVT testing, environment setup, and upgrade processes using Jenkins, and supported the DevOps team, reducing deployment errors by 40%.
- Conducted backend testing and ETL validation using SQL to ensure compliance with quality standards, decreasing data inconsistencies by 30%.
- Supported automation testing processes with Ranorex and provided SME-level guidance for mobile testing, increasing mobile testing accuracy by 50%.
- Mentored junior QA engineers, promoting knowledge sharing and skill development within the team, leading to a 20% increase in productivity.
Technology QA Analyst
Assurant Solutions
09.2015 - 03.2016
- Analyzed business documents, attended sprint meetings, and designed test strategies to ensure 95% on-time quality deliverables.
- Performed functional, end-to-end, UAT, and regression testing for web and mobile applications across multiple regions, reducing defects by 75%.
- Conducted web testing using Salesforce CRM applications, ensuring 98% functionality accuracy and seamless user experience.
- Executed web-service testing using Soap UI, conducted data validation and collaborated with development teams for defect resolution, improving product stability by 60%.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects, increasing test consistency by 50%.
QA Analyst
CVS Health
09.2014 - 09.2015
- Performed system validation for RX-Claim PBM (Pharmacy Benefit Management) software and conducted database validation using SQL queries, reducing validation errors by 45%.
- Collaborated with cross-functional teams to discuss testing strategies and manage defect triaging, increasing defect resolution speed by 30%.
- Developed comprehensive test scripts to support PBM testing and conducted end-to-end validations, ensuring 99% accuracy in claims processing.
QA Tester
Genesis Global Network
05.2012 - 09.2014
- Created and executed test cases for web-based applications, focusing on functional and regression testing, increasing test efficiency by 40%.
- Used automation tools like LoadRunner and QTP for performance and regression testing, improving test execution time by 50%.
- Collaborated with stakeholders to analyze business requirements and improve test coverage, achieving 95% coverage.
QA Tester
HDFC Bank, India
05.2010 - 12.2011
- Tested banking applications, focusing on ledger management, cash transactions, and reporting modules, ensuring 98% accuracy in financial transactions.
- Conducted backend testing using basic SQL queries and documented defect resolutions, reducing defect backlog by 30%.
Education
Bachelor of Science - Physics
University of Mumbai
Associate of Science - Pharmacy
University of Mumbai
Skills
Manual Testing: Functional, Integration, Regression, Smoke, Performance, Security, UAT, Exploratory, Mobile testing, API testing
API Testing Tools (Postman, Swagger, BloomRPC)
Automation Tools: (Selenium, Cypress, Appium, Rest Assured, RanoRax)
Agile Methodologies: Scrum, Kanban, Sprint Planning, CI/CD Integration
Test Management Tools (JIRA, ALM, TFS, Zephyr, Practitest)
CI/CD Integration (Jenkins, GitHub, Azure DevOps)
Database Testing (SQL, Linux, PostgreSQL, Snowflake)
Cloud Platforms: AWS (CloudWatch, EKS clusters), Azure, and Kafka
Languages: Java, Python, JSON, C#
Problem-solving Skills: Troubleshooting of complex issues, Analytical thinking, Detailed-oriented
Communication Skills: Effective Collaboration, Team work, Mentoring and leading team members
Certification
- Certified ScrumMaster (CSM)
Personal Information
Title: Senior QA Engineer | Automation | Data Analytics
Timeline
Senior Quality Assurance Engineer
FairWarning/Imprivata
09.2019 - 12.2024
Senior Quality Assurance Engineer
BST Global
04.2016 - 09.2019
Technology QA Analyst
Assurant Solutions
09.2015 - 03.2016
QA Analyst
CVS Health
09.2014 - 09.2015
QA Tester
Genesis Global Network
05.2012 - 09.2014
QA Tester
HDFC Bank, India
05.2010 - 12.2011
Bachelor of Science - Physics
University of Mumbai
Associate of Science - Pharmacy
University of Mumbai
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