Dipti Kothurkar
Fort Lee,USA
Summary
10 + year experience working in a high growth e-commerce environment. Responsible for various aspects of the business including customer service, order processing/fulfilment and return management for both the direct-to-consumer business as well as various marketplaces including Amazon, Overstock, Walmart, Sears. Takes on multiple simultaneous tasks with excellent time management abilities, especially during high pressure times such as the holiday shopping season. Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom-line profits.
Overview
28
28
years of professional experience
Work History
Production Manager
SimplexDiam
02.2022 - Current
- Highly skilled and experienced Production Manager with a strong background in overseeing comprehensive jewelry manufacturing processes
- Demonstrates expertise in collaborating with cross-functional teams to ensure efficient production schedules, rigorous quality control, and cost-effective operations
- Proficient in optimizing workflows, managing vendor and supplier partnerships, and implementing innovative strategies to align production with customer needs and business objectives
- Committed to upholding exceptional quality standards while fostering a cooperative and high-performing team culture
- Production Planning and Scheduling: Develop and execute production schedules to meet business deadlines
- Quality Assurance and Control: Maintain rigorous quality standards, ensuring all products meet specifications
- Vendor and Supplier Management: Cultivate relationships with suppliers to secure materials efficiently and cost-effectively
- Inventory Management: Optimize inventory levels to support uninterrupted production processes
- Team Leadership and Training: Lead, train, and motivate teams to achieve operational excellence
- Cost Optimization: Identify and implement strategies to reduce production costs while ensuring product quality
- Process Improvement
- Knowledge of Gemstones, Metals, and Finishing Techniques
- CAD/CAM and Jewelry Design Software Proficiency
Customer Service/Operations Manager
Szul
06.2011 - 01.2022
- Efficiently managing daily operations, crafting forward-thinking strategies to drive profitability, expansion, and exceptional service delivery
- Vendor Management: Oversee vendor-business relationships to ensure obligations are met, delivering high-quality products and services on time
- Manage daily vendor processes, ensuring compliance with policies and guidelines
- Track, measure, and communicate key vendor performance metrics to optimize activities
- Handle partnerships with major platforms like Amazon FBA, Walmart WFS, Overstock, eBay, Sears, Jet.com, and affiliates
- Business Development: Develop and implement strategies for recruiting new partners and affiliates
- Drive sales volume while managing creative aspects, including promotions and campaigns
- Operations and Process Optimization: Create and refine processes to enhance long-term business success and profitability
- Professionally manage a high volume of customer orders and inquiries via phone and digital platforms
- Assist accounts and shipping departments to streamline operations and ensure smooth customer service
- Handle returns, refunds, and related procedures effectively
- Customer Service: Resolve customer issues promptly to retain clients and maintain high satisfaction levels
- Continually improve service quality through conflict resolution and proactive support
- Inventory and Product Management: Appraise inventory levels bi-monthly, ensuring optimal stock availability
- Collaborate on product management, including photography, data entry, and pricing adjustments
- Team Leadership: Enhance team productivity through performance monitoring and motivational strategies
- Cultivate a collaborative environment to meet organizational goals efficiently
- Achievements: Strengthened client relationships through data-driven analysis and strategic solutions
- Boosted operational efficiency across purchasing, sales, marketing, and account operations
- Significantly improved customer satisfaction and retention rates through expert issue resolution
Operations Manager
Collection Department
11.2004 - 03.2008
- Managed payment collection processes and customer settlements
- Resolved escalated cases by addressing client concerns and offering tailored payment options
- Supervised case escalations, conducted follow-ups, and provided detailed feedback to senior authorities
Team Leader, Customer Service
EFunds, AT&T
07.2002 - 10.2004
- Led and trained a team of customer service representatives to ensure exceptional service delivery for the billing department
- Prepared and delivered daily management reports to monitor team performance
- Conducted data analysis to enhance customer service skills and operational efficiency
- Managed team schedules and logins to maintain seamless departmental operations
- Produced daily and monthly reports to evaluate performance, conduct quality reviews, and provide actionable feedback
Customer Service Executive
Transworks
11.2001 - 06.2002
- Designed advertisements for periodicals and newspapers as part of Efax Messenger services
- Created store signage, point-of-purchase displays, logos, and other branding materials
- Developed marketing and promotional materials to support business campaigns
Customer Service Operations Manager
Wireless One
01.1999 - 01.2000
- Oversaw activation processes and commission-related tasks for carriers like Nextel, AT&T, MCI, Sprint, and Voice Stream
- Managed ESN changes, number switches, and dealer activations while maintaining comprehensive department knowledge
- Adhered to updated training standards and procedures to ensure compliance and efficiency
Client Services & Operations Professional
Planet Wireless
01.1998 - 01.1999
- Managed relationships with 60 sub-dealers, providing operational support and troubleshooting assistance
- Oversaw activation processes, including ESN changes and number switches, and analyzed daily records for operational insights
- Designed strategies for new product lines to address sales challenges and improve outcomes
- Gained expertise in commission procedures and departmental structures
Receptionist and Assistant Tech
NT and Workstations Training
01.1997 - 01.1997
- Supported technical operations during MCSE course training, providing assistance with NT and workstation setups
Education
Certification in English Language and Literature -
MicroPower Career Institute
Mineola, NY01.2013
Certification in Medical Office Assistance -
Technology Career Services International
Mineola, NY01.2011
Certification in Technology Career Services -
Technology Career
New York, NY01.2010
Bachelor’s in Commerce -
Bhartiya Shiksha Parishad
01.2005
Associate Degree in Computer Engineering -
Queensborough Community College
01.2001
High School Diploma in Computer Engineering -
Thomas Edison Technical and Vocational High School
01.2000
Certification in MCSE Course -
ACCESS Institute
New Hyde Park, NY01.1999
Skills
- Production planning
- Operations management
- Manufacturing
- Staff management
- Production scheduling
- Managing Events
- Project Management
- Team Building
- Leadership
- Innovative
- Quality control
Timeline
Production Manager
SimplexDiam
02.2022 - Current
Customer Service/Operations Manager
Szul
06.2011 - 01.2022
Operations Manager
Collection Department
11.2004 - 03.2008
Team Leader, Customer Service
EFunds, AT&T
07.2002 - 10.2004
Customer Service Executive
Transworks
11.2001 - 06.2002
Customer Service Operations Manager
Wireless One
01.1999 - 01.2000
Client Services & Operations Professional
Planet Wireless
01.1998 - 01.1999
Receptionist and Assistant Tech
NT and Workstations Training
01.1997 - 01.1997
Certification in Medical Office Assistance -
Technology Career Services International
Certification in Technology Career Services -
Technology Career
Bachelor’s in Commerce -
Bhartiya Shiksha Parishad
Associate Degree in Computer Engineering -
Queensborough Community College
High School Diploma in Computer Engineering -
Thomas Edison Technical and Vocational High School
Certification in MCSE Course -
ACCESS Institute
Certification in English Language and Literature -
MicroPower Career Institute
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