Dipti Lewis

Lead all aspects of store operations to exceed customer service standards, meet financial targets, and maintain operational excellence. Act as a brand ambassador by promoting a high-energy, fashion-forward culture.

Key Achievements:

• Achieved a 6% increase in annual revenue, growing store performance to $1.6M in 2023.
• Delivered continued momentum in Q1 and Q2 of 2024 with a 5% revenue increase over the previous year through strategic sales execution and strong client relationship-building.
• Built a loyal client base by cultivating lasting relationships with regular clientele and inviting new customers into the community through strong interpersonal communication and service.
• Built a cohesive 15-member team by fostering a fun, collaborative workplace culture that increased employee engagement, improved retention, and reinforced loyalty to the store and brand.
• Created a culture of excellence, accountability and recognition through ongoing coaching and leadership.
• Strengthened visual presentation and inventory flow to improve conversion and sell-through.

Key Responsibilities

• Business Acumen: Demonstrated strong business acumen by analyzing detailed performance and inventory reports to drive strategic decisions, optimize payroll, and deliver consistent sales results
• Sales and Customer Experience: Drive sales, ensure excellent customer service, and model brand standards.
• Team Management: Lead, direct, and coach associates, fostering a positive and productive work environment.
• Financial Management: Oversee cash handling, price changes, and merchandise management, ensuring accuracy and adherence to policy.
• Operational Excellence: Maintain store standards, manage inventory, and ensure a safe and secure environment.
• Merchandise Management: Ensure proper presentation and handling of merchandise.
• Talent Management: Recruit, hire, and train new employees.
• Brand Ambassador: Represent the brand by adhering to dress code and promoting the brand's image.

Directed a 12-person team focused on delivering outstanding client service in a high-traffic retail environment. Supported all store functions including sales leadership, operations, scheduling, and training.

Key Achievements:

• Recognized as a top-tier performer in credit card acquisition and SPLH (Sales Per Labor Hour).
• Developed a high-performing, service-driven culture that consistently exceeded client satisfaction metrics.
• Increased team engagement and productivity through motivational coaching and real-time feedback.

Core Responsibilities:

• Performed key-holder duties, including opening, closing, and shift leadership.
• Trained team members on service strategies, company tools, and compliance standards.
• Drove performance in loyalty programs, beauty services, and retail sales.
• Led daily sales goal setting, team huddles, and achievement tracking.

Beauty Sales Associate Served as a product expert and trend consultant in a high-volume cosmetics retail environment. Delivered elevated customer engagement through education, artistry, and personal styling.

Key Achievements:

• Appointed second-in-command; led daily operations in manager's absence.
• Designed creative merchandising strategies including theme days and mood boards to boost traffic and sales.

Core Responsibilities:

• Demonstrated products through personalized makeup applications and tutorials.
• Maintained visual standards, inventory levels, and cleanliness.
• Built loyal client relationships through expert product knowledge and trend guidance.