Dipti Mandhana
Ridge Spring,SC
Summary
Diligent, Customer Service Representative, with a proven background and track record of enhancing customer satisfaction in customer service and cashiering services. I am skilled in cash handling and fostering positive interactions, consistently while exceeding service goals. Adept in utilizing excellent communication, problem-solving, and conflict resolution skills, while also utilizing exceptional patience and reliability, in fast-paced environments which significantly improves customer loyalty. I am a very professional Customer Service Representative, with commitment to high standards and achieving results. I am known for reliability, flexibility, and strong team collaboration.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Walmart
09.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Customer Service Cashier
McDonalds
07.2023 - 08.2023
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Met customer service goals and exceeded customer expectations.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Cashier
Cheap Way-Monetta
12.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier
US Stop Shop-Ridge Spring
05.2022 - 11.2022
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Counted money in drawers at beginning and end of each shift.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Met customer service goals and exceeded customer expectations.
Cashier
Ridge Spring Convience Store
04.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Developed strong relationships with repeat customers through friendly service interactions.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
Bachelor of Arts - Interior Design
INIFD Athwa Gate, Surat
Surat, Gujarat, India04-2007
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Product Knowledge
- Customer Focus
- Customer inquiries
- POS System Operation
- Data entry proficiency
- Positive and professional
Languages
Hindi
Full Professional
Timeline
Customer Service Cashier
Walmart
09.2023 - Current
Customer Service Cashier
McDonalds
07.2023 - 08.2023
Cashier
Cheap Way-Monetta
12.2022 - 06.2023
Cashier
US Stop Shop-Ridge Spring
05.2022 - 11.2022
Cashier
Ridge Spring Convience Store
04.2021 - 03.2022
Bachelor of Arts - Interior Design
INIFD Athwa Gate, Surat