Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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DIPTI MONGIA

DIPTI MONGIA

Lake Geneva,USA

Summary

A passionate food and beverage supervisor , oversees all aspects of culinary and dining operations, ensuring exceptional guest experience and leading a team of dedicated professionals. Endowed with excellent problem-solving and strong organizational skills for superior customer service

Overview

8
8
years of professional experience

Work History

Food & Beverage Supervisor

Grand Geneva Resort & Spa
07.2024 - Current
  • I have been working in Grand Geneva Resort and SPA as a supervisor in the Banquet Department. I have been involved in planning and overseeing events, this includes venue setup, decorations and menu selection.
  • Prepare and manage event budgets, Negotiate contracts with suppliers, chefs and banquet sales directors. Schedule banquet operation, Hire and supervise staff members, monitor staff performance, ensure efficiency in serving and support staff with extra help.
  • Greetings clients, present menus, address guest concern and ensure customer needs are met.
  • Ensure sanitation of the banquet hall, ensure compliance with health and safety regulations.
  • My other responsibilities include organizing staff meetings, supervising that the function is closed, and banquet hall is ready for the next event.
  • Achievements: I got many accolades from guests and received lot of praise and positive feedback from guests.

Food & Beverage Supervisor

ZLB 23
06.2023 - 07.2024
  • Company Overview: India's first speakeasy bar in a five-star hotel
  • I do welcome and acknowledge all guests according to company standards in a timely, friendly, and efficient manner.
  • Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local company laws and regulations.
  • I am also fully aware of the bar and lounge menu along with prices and any applicable taxes.
  • I do take meal orders, explain menu items, serve food and beverage items to guest’s tables and always follow hygienic food practices, monitor the quality and consistency of all food served from the kitchen.
  • I also arrange and re-arrange bar décor and functions furniture to suit business needs and customer requests.
  • Currently I also have some closing duties which will include storing all reusable goods, cleaning all equipment used, stocking and maintaining the bar with all the required supplies.
  • We have daily briefings from management, where they explain any special requirements for the day, I also do billing/credit card/payment and collect feedback from the guests.
  • India's first speakeasy bar in a five-star hotel
  • Achievements: I have received lots of appreciation from guests in our hotel comments card. (F & B sales)

Waitress

W Goa
08.2021 - 11.2022
  • Company Overview: 5 Stars
  • As this was my first job in a hotel as a full-time employee, my focus was on learning all the aspects of the hotel industry and making a place for myself in the hotel industry, my responsibilities were:
  • Greeting guests, taking drinks & food orders, providing accurate wait times, and escorting customers to the dining and bar areas also greeting and escort customers to their tables.
  • Staying attentive to the needs of the guests in the dining area.
  • Following health code standards with regards to handling of food.
  • Present menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies), inform customers about day specials and maintain a tidy dining area.
  • Performing shift duties like delivering racks of cups to the service station, rolling silverware, wiping tables, and removing debris etc.
  • 5 Stars
  • Achievements: Due to my due diligence and hard work, I was employee of the month (April 2022) in W Goa, also got lots of customer appreciation in Medallia and Trip advisor (great customer review)

Employee

Domino's
08.2017 - 07.2018
  • Domino’s Guest delight & cashier

Education

Bachelor’s degree - international hospitality & tourism management, Food & Beverage Service, Food & Beverage Operations, Front Office, House Keeping, Hospitality Skills, Food Production & Patisserie

ITM Institute of Hotel Management
07.2021

Diploma - Hotel Management, Food & Beverage, Front Office, House Keeping, Information Technology, Soft Skills

ITM Institute of Hotel Management
07.2018

Skills

  • MS Office
  • Ecobills
  • Winhms
  • Friendly
  • Confident
  • Hardworking
  • Reliable
  • Ambitious

Personal Information

  • Age: 26
  • Date of Birth: 11/29/98

Languages

English
Hindi

Timeline

Food & Beverage Supervisor

Grand Geneva Resort & Spa
07.2024 - Current

Food & Beverage Supervisor

ZLB 23
06.2023 - 07.2024

Waitress

W Goa
08.2021 - 11.2022

Employee

Domino's
08.2017 - 07.2018

Diploma - Hotel Management, Food & Beverage, Front Office, House Keeping, Information Technology, Soft Skills

ITM Institute of Hotel Management

Bachelor’s degree - international hospitality & tourism management, Food & Beverage Service, Food & Beverage Operations, Front Office, House Keeping, Hospitality Skills, Food Production & Patisserie

ITM Institute of Hotel Management

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