Diqneekwa Johnson-Turner
Jersey City,NJ
Summary
Diligent and proactive financial leader with history of quality customer service and financial expertise. Goes above and beyond to meet corporate objectives. Offering years of successful performance in retail management.
Overview
9
9
years of professional experience
Work History
Retail Client Experience Manager
Kearny Bank
West Orange , NJ
02.2023 - Current
- Lead, motivate, reward and develop the branch team.
- Assists in the development, expansion and management of consumer and business account relationships within a branch concentrating efforts in meeting client needs for financial products and services.
- Assists the Retail Relationship Manager in the development of the branch.
- Conduct branch audits on a regular basis.
- Conduct daily observations of team and provide mentoring and training to improve staff development and overall branch results.
- Manage the daily operations of multiple departments to maximize efficiency.
- Provide employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Enforce policies and procedures to support compliance.
Personal Banker
Citi
New York , NY
02.2018 - 08.2022
- Built strong rapport with new and existing clients to better serve financial needs and promoted branch loyalty.
- Expanded and deepened customer relationships by maintaining regular follow up processes and rapport.
- Followed operational standards, promoting security, risk management and compliance.
- Partnered with mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Created strategic financial solutions to suit individualized client needs.
- Grew business by leveraging inbound and outbound interactions with new and existing clients.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
Sales Operations Supervisor
Sprint
Brooklyn , NY
01.2015 - 01.2018
- Sold the value of Sprint's devices, accessories and service plans and maximizing Sprint’s customer connections.
- Met and exceeded key performance objectives, including sales and customer satisfaction goals.
- Oversaw stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of shift.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
Store Operations Supervisor
Google Shopping Express
New York , NY
01.2014 - 01.2015
- Trained, mentored, and motivated employees to maximize team productivity.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Recruited, interviewed, and hired talented professionals who each brought wealth of experience and exemplary skills to team.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Education
Kingsborough Community College
Brooklyn, NYSkills
- Team building
- Customer satisfaction
- Financial product expertise
- Increased revenue
- Organizational skills
- Customer care experience
- Marketing and sales
- Branch operations
- Rapport building
- Sales growth
- Financial strategy management
- Teamwork
- Profit and loss reporting
- Audit Monitoring
Timeline
Retail Client Experience Manager
Kearny Bank
02.2023 - Current
Personal Banker
Citi
02.2018 - 08.2022
Sales Operations Supervisor
Sprint
01.2015 - 01.2018
Store Operations Supervisor
Google Shopping Express
01.2014 - 01.2015
Kingsborough Community College
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