DiQuan Cherry
Raleigh,NC
Summary
Dedicated supervisor with over 8 years of experience mentoring and retaining high-performing teams. Extensive track record of successfully implementing strategic business initiatives by building relationships with stakeholders and outside vendors. Created a new associate integration manual to help new employees learn their work responsibilities quickly. Focused on promoting productivity, quality service, and overall staff satisfaction across all company departments.
Overview
11
11
years of professional experience
Work History
Supervisor of Operations
Conduent
03.2020 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Completed bi-weekly payroll for 26 employees
Site Supervisor
Alorica
02.2015 - 03.2020
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Maintained records and logs of work performed and materials and equipment used of 23 employees.
- Resolved issues among team members to keep employees on task.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Team Leader
T-Mobile
01.2013 - 02.2015
- Monitored team performance and provided constructive feedback to increase productivity ( up 36% ) and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
Education
BBA - Management
Strayer University
Chamblee GASkills
- Business Process Re-Engineering
- Market Growth
- Project Management
- Strategic Partnership
- Oracle Database Management
- High-Pressure Environments
Timeline
Supervisor of Operations
Conduent
03.2020 - Current
Site Supervisor
Alorica
02.2015 - 03.2020
Team Leader
T-Mobile
01.2013 - 02.2015
BBA - Management
Strayer University