Diquita Barber
Rock Hill,SC
Summary
Results-driven professional with a clean driving record and a safety-focused approach, honed at Charlotte Area Transit System. Expert in pre-trip inspections and adept at navigating diverse weather conditions. Proven ability to enhance operational efficiency and deliver exceptional service, ensuring timely and secure transportation for passengers and cargo alike.
Overview
27
27
years of professional experience
Work History
Bus Driver
Charlotte Area Transit System
Charlotte, NC
04.2008 - Current
- Operated transit buses safely along designated routes, ensuring timely arrivals and departures.
- Conducted regular vehicle inspections to maintain safety standards and compliance with regulations.
- Assisted passengers with boarding, alighting, and provided information on route schedules.
- Communicated effectively with dispatchers to report delays or service issues promptly.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
Driver
Brinks Armored
Charlotte, NC
09.2006 - 04.2008
- Transported valuable cargo securely to designated locations across diverse routes.
- Conducted thorough vehicle inspections and maintained compliance with safety regulations.
- Collaborated with security personnel to ensure safe handling of cash and valuables during transit.
- Implemented efficient route planning to optimize delivery schedules and reduce operational delays.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Call Center Representative
Sprint
Charlotte, NC
01.2003 - 08.2006
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Utilized CRM systems to document interactions and track customer feedback effectively.
- Trained new representatives on company protocols and best practices for call handling.
- Implemented process improvements that reduced call resolution times significantly.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Laboratory Technician
Presbyterian Hospital
Charlotte, NC
10.1999 - 01.2003
- Conducted complex laboratory tests, ensuring adherence to safety protocols and quality standards.
- Operated advanced diagnostic equipment, enhancing accuracy of test results and patient outcomes.
- Trained junior staff on laboratory procedures and best practices, fostering a culture of continuous improvement.
- Streamlined workflow processes, reducing turnaround time for critical lab results and increasing efficiency.
- Collaborated with healthcare professionals to interpret test results, supporting informed clinical decisions.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
Education
Medical Assistant -
Kings College
Charlotte, NC06.1998
Skills
- Clean driving record
- Safety-focused
- Pre-trip inspections
- Weather condition driving
- Fare collection
Timeline
Bus Driver
Charlotte Area Transit System
04.2008 - Current
Driver
Brinks Armored
09.2006 - 04.2008
Call Center Representative
Sprint
01.2003 - 08.2006
Laboratory Technician
Presbyterian Hospital
10.1999 - 01.2003
Medical Assistant -
Kings College