Diqurita Green
General Manager
CORDELE,GA
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
9
9
years of professional experience
Work History
General Manager
Holiday Inn Express Hotel Suites
Cordele, GA
11.2014 - Current
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created and managed annual operating budget for the department.
- Coordinated with other departments to ensure successful delivery of services.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Structured HR consulting services to support clients during organizational developments and changes.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Identified cost savings initiatives that could be implemented across all departments.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Resolved escalated customer service issues in a timely manner.
- Monitored progress by establishing plans, budgets and measuring results.
Education
Associate of Science - Early Childhood Education
South Georgia Technical College
Cordele, GA12-2021
Skills
- Sales
- Loss Prevention
- Quality Management
- Operations Oversight
- Account Management
- Schedule Management
- P&L Management
- Business Administration
- Supply Chain Management
- Staff Training
- Departmental Operations Management
- Budgeting and Cost Control Strategies
- Deadline-Oriented
- Budget Coordination
- Labor Cost Controls
- Budget Forecasts
- Recruitment
- Leadership
References
References available upon request.
Timeline
General Manager
Holiday Inn Express Hotel Suites
11.2014 - Current
Associate of Science - Early Childhood Education
South Georgia Technical College