Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Diran Cheryl Herath

Ganemulla,Sri Lanka

Summary

Experienced RCM specalist with a strong track record in healthcare revenue cycle management, customer relations, and client service. Skilled in medical billing, denial management, financial analysis, and operations oversight. Adept at building client relationships, streamlining processes, and achieving performance targets. Qualified in Microsoft Office and certified in Aviation with expertise in air fares, e-ticketing, and airport operations.

Overview

5
5
years of professional experience

Work History

Senior Denial Management Specialist / Operations

Eagle RCM
India
07.2025 - Current
  • Specialized in identifying, analyzing, and resolving complex insurance claim denials across multiple payer types.
  • Conducted root cause analysis to address recurring denial trends and implemented corrective actions to improve reimbursement rates.
  • Held regular one-on-one meetings with the Director and clients to provide updates on overall collections and accounts receivable performance.
  • Provided training and guidance to team members on denial prevention strategies, contributing to a significant reduction in overall denial rates.

Billing and Coding Specialist

Invoisync
Colombo
03.2025 - 07.2025
  • Managed billing and coding operations for four client accounts, ensuring accuracy, compliance, and timely claim submission.
  • Provided weekly one-on-one meetings with clients to update them on accounts receivable status and overall revenue cycle performance.
  • Monitored and resolved claim rejections and denials, implementing corrective measures to improve reimbursement rates.

Senior AR Operations Executive

Legacy Health
Colombo
03.2024 - 03.2025
  • Worked with US clients, providers, patients, and attorneys to investigate, assess, mediate, and resolve financial disputes and insurance claims.
  • Administered financial transactions, processed credit memos, and negotiated payment arrangements with patients to prevent future delinquencies.

Collection Executive

Legacy Health
Colombo
08.2021 - 02.2024
  • Ensured accurate billing, timely submission of claims, monitored claim status, researched rejections and denials, documented account activities, and managed collections across Medicare, Medicaid, and commercial payers.

Senior Customer Service Associate

Startek
Colombo
01.2021 - 08.2021
  • Handled inbound process for Dialog, processed orders, organized client databases, and responded to customer queries to ensure service quality and minimize delivery issues.

Customer Service Specialist

Startek
Colombo
03.2020 - 12.2020
  • Improved customer service processes by collecting and analyzing performance data, initiating service improvements, and reporting key findings to management.

Education

Diploma in Aviation - Qualified

International Airline Academy
01.2019

GCE A/L Examination - English Medium- Seated

De Mazenod College
Kandana
01.2019

MSO Certification - Qualified

School of Computers - JMC
01.2017

GCE O/L Examination - English Medium- Qualified

De Mazenod College
Kandana
01.2016

Skills

  • Medical Billing & Coding
  • Denial Management
  • Client Relations
  • Financial Analysis
  • Operations Oversight
  • Customer Service
  • Revenue Cycle Optimization
  • Team Leadership

References

  • Chathura Premathilake, Coding and Billing Manager, Legacy Health, Colombo, +94 741129209
  • Roshan Fernando, ABW Manager, Legacy Health, Colombo, +94 762043347
  • Umesh Hale, Senior Manager, Invoisync, Colombo, +94 766624151

Timeline

Senior Denial Management Specialist / Operations

Eagle RCM
07.2025 - Current

Billing and Coding Specialist

Invoisync
03.2025 - 07.2025

Senior AR Operations Executive

Legacy Health
03.2024 - 03.2025

Collection Executive

Legacy Health
08.2021 - 02.2024

Senior Customer Service Associate

Startek
01.2021 - 08.2021

Customer Service Specialist

Startek
03.2020 - 12.2020

Diploma in Aviation - Qualified

International Airline Academy

GCE A/L Examination - English Medium- Seated

De Mazenod College

MSO Certification - Qualified

School of Computers - JMC

GCE O/L Examination - English Medium- Qualified

De Mazenod College

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