Summary
Overview
Work History
Education
Skills
Software
Timeline
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Diresha Johnson

Teacher Assistant
Enfield,NC

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Teacher Assistant

Cada Head Start
Scotland Neck, NC
09.2018 - Current
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.

Customer Service Representative

Alorica Inc
Rocky Mount, NC
11.2014 - 07.2018
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Recorded account information to open new customer accounts.
  • Updated account information to maintain customer records.
  • Promised best prices for customer services and maintained accuracy when determining quotes.

Education

High School Diploma -

Southeast Halifax High School
Halifax, NC
08.2009 - 08.2013

Skills

Lesson planning

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Software

Microsoft, word, Excel

Timeline

Teacher Assistant

Cada Head Start
09.2018 - Current

Customer Service Representative

Alorica Inc
11.2014 - 07.2018

High School Diploma -

Southeast Halifax High School
08.2009 - 08.2013

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Diresha Johnson Teacher Assistant