Dirgham Amous

Telecom – Network Operations Management / Customer’s Account Management A versatile, collaborative, accomplished and business savvy professional with robust experience and skills acquired over the years in delivering optimal results and added business value in customer centric services space domain. Skilled in Leading and orchestrating global / local team Support and project activities, developing deep trusted customer’s relationship, and driving innovative digital transformation, Results oriented and self-driven professional with many diverse passionate years of experience and expertise in Customer’s Program quality delivery and trusted lasting business relationships management .Possess verifiable leadership, interpersonal and communications skills that help put across things with a crisp point. A remarkably successful mentor to peers and colleagues, owing to exceptional people’s skills and always giving them the nudge in the right direction to go an extra mile and helped in achieving what seemed difficult with ease. Have a solid track record in achieving the set goals and delivering personal best at every step of the way to provide optimal results. Thrive in fast-paced business environments and cherish a chance to self-manage things through innate problem-solving skills and never say never attitude. Proven track records in exceeding global targets for 10/12 years in Customers’ satisfaction index (CSI ~ 90%) and provided year-over-year growth. Managed and mentored teams providing quality services exceeding and maintaining high Leadership global targets (LI ~ 88%) to different Key accounts in 4 different regional offices throughout the central North Middle East office, Jordan Cost Efficiently Managed Multi Millions USD accounts (~ 8 M $$) and assured continuous control of P & L matrix controlling and adjusting Operations cost, and efficient cost reductions in 3rd Part vendors (~ 20-30%). On top, led the Add on Sales strategy with proven records (~ 4-5%) year-over-year Skill Areas: Exhibit - Passion , heart and Drive Strategic Operations and Planning Collaborative Leadership Skills Key Account Management Customer Service Client Relationships Management Team Building Management Communications and Marketing Strong Interpersonal Skills Analytical Skills P&L Management Financial Quality Control Process Improvement Customer Satisfaction Performance Program and Project Management Stakeholder & Vendor Management Budget resource Management. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction. Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders. Talented [Job Title] brings proven abilities in end-to-end project management. Expert in identifying and mitigating risks, reaching milestones and managing deliverables. Highly organized leader with great attention to detail. Senior Project Manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with budgets up to $[Amount]. Solid understanding of project management tools. Project Management Professional and certified in Agile methodology.