Dirman Hassan
Simpsonville,SC
Summary
Determined and outgoing individual with a strong work ethic, thriving in dynamic environments. Excelled as both a Customer Support Services coordinator, adept at resolving inquiries and ensuring client satisfaction, and as a Restaurant Server, delivering exceptional service in fast-paced settings. Successfully balanced work commitments with college education, demonstrating exceptional time management and organizational skills. Proven ability to adapt quickly, communicate effectively, and collaborate seamlessly within diverse teams. Seeking to leverage experience and enthusiasm to contribute positively in a challenging professional setting.
Overview
6
6
years of professional experience
Work History
Customer Support Services Coordinator
KATANA Safety
Greenville, SC
01.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently to ensure high levels of satisfaction.
- Handled customer support tickets and provided detailed responses via phone and email
- Coordinated with Customer Success department to ensure customer issues were resolved promptly.
- Maintained detailed records of customer interactions and transactions
- Resolved customer complaints in a timely manner while upholding company standards.
- Processed customer orders to ensure accurate and timely delivery of product orders
- Automated routine tasks or setup procedures to expedite the onboarding process and enhance user efficiency.
Server
Tipsy Taco
Simpsonville , SC
07.2018 - Current
- Maintained records of transactions made during shift as required by law or company policy.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Automotive Lube Technician
Anderson Ford-mazda
Anderson, SC
01.2024 - 12.2024
- Performed oil changes, tire rotations and other basic maintenance services on customer vehicles.
- Diagnosed mechanical problems using computerized diagnostic equipment.
- Maintained records of all service performed in the shop's database system.
- Replaced air filters, fuel filters and wiper blades when needed.
- Conducted regular inspections of automobiles to identify any existing or potential problems with safety-related items such as tires, brakes and lights.
- Advised customers on necessary repairs and preventive maintenance requirements for their vehicles.
- Checked vehicle fluids including engine oil, transmission fluid and coolant levels.
- Reviewed completed work and road-tested vehicles.
Education
High School Diploma -
Woodmont High School
Piedmont, SC05-2021
Associate of Applied Science - Automotive Technology
Tri-County Technical College
Pendleton, SCSkills
- Customer Success Support
- Customer Service Excellence
- User Training
- Complaint Handling
- Hubspot
- Referral Coordination
- Customer Relationship Management (CRM)
- Excel spreadsheets
- Technical Troubleshooting
- Problem Solving
- Critical Thinking
- Flexibility
- Ability to Learn
- Professionalism
- Dedication
- Work Ethic
- Active Listening
- Organization and Time Management
Timeline
Customer Support Services Coordinator
KATANA Safety
01.2024 - Current
Automotive Lube Technician
Anderson Ford-mazda
01.2024 - 12.2024
Server
Tipsy Taco
07.2018 - Current
High School Diploma -
Woodmont High School
Associate of Applied Science - Automotive Technology
Tri-County Technical College
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