Dirvonya Hall
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Care Coordinator
Wraparound Maryland
04.2021 - Current
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Collaborated with interdisciplinary teams to provide comprehensive, patient-centered care.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
Medical Records Clerk
Hudson Health Services
04.2018 - 04.2020
- Streamlined medical record retrieval by implementing an efficient filing system.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Enhanced interdepartmental communication by serving as a liaison between medical staff members and the health information management department.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Reduced errors in patient billing by carefully verifying insurance information during the registration process.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
Discharge Coordinator
Warwick Manor
03.2015 - 03.2018
- Improved patient discharge process by coordinating with medical teams and ensuring timely communication between departments.
- Reduced readmission rates through thorough review of patient records and implementation of individualized care plans.
- Enhanced patient satisfaction by providing comprehensive discharge instructions and resources for follow-up care.
- Streamlined workflow by developing efficient systems for tracking patients'' progress throughout their hospital stay.
- Increased efficiency in the discharge process, implementing electronic record-keeping systems to track essential information.
- Expedited insurance claims processing by maintaining accurate documentation and submitting timely paperwork to relevant parties.
- Collaborated with interdisciplinary teams to ensure optimal patient care and smooth transitions between healthcare providers.
- Conducted ongoing assessments of departmental performance, identifying areas for improvement and implementing necessary changes.
- Assisted families in navigating complex healthcare systems, providing guidance on available services and support options.
Substance Abuse Counselor
Warwick Manor
03.2013 - 03.2015
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Enhanced client recovery outcomes through the development of personalized treatment plans, addressing individual needs and goals.
- Increased patient engagement in group therapy sessions by fostering a safe and supportive environment for open communication.
- Improved patient adherence to aftercare programs, providing consistent follow-up support and resources.
- Led educational workshops on addiction prevention and awareness, promoting community understanding of substance abuse issues.
- Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
- Conducted thorough assessments of clients'' needs, identifying appropriate interventions and therapies for optimal results.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, ensuring continuity of care for clients.
Substance Abuse Technician
Hudson Health Services
03.2009 - 03.2015
- Reduced substance abuse relapse rates by implementing evidence-based treatment plans and interventions.
- Improved client outcomes through consistent monitoring, assessment, and documentation of progress in therapy sessions.
- Enhanced patient engagement with culturally sensitive counseling techniques tailored to individual needs and goals.
- Contributed to a multidisciplinary team by providing valuable insight for comprehensive care planning and decisionmaking.
- Collaborated with community resources to coordinate aftercare services for clients transitioning out of the program.
- Provided empathetic support during crisis intervention situations, deescalating tensions and facilitating appropriate resolutions.
- Assisted clients in developing essential life skills such as time management, problem-solving, and healthy coping mechanisms for long-term success.
- Ensured safe living environments through thorough inspections, compliance with regulations, and prompt reporting of any issues discovered.
- Educated clients on the dangers of substance abuse and the benefits of sobriety through group workshops and one-on-one counseling sessions.
- Promoted positive behavior change by reinforcing achievements and supporting clients'' personal growth in recovery.
- Maintained accurate client records to ensure continuity of care across different service providers within the facility or community support network.
Education
Bachelor of Science - Social Work
Salisbury University
Salisbury, MD12.2015
Associate of Science - Substance Abuse
Wor Wic Community College
Salisbury, MD05.2013
High School Diploma -
Snow Hill High School
Snow Hill, MD06.1998
Skills
- Multidisciplinary team collaboration
- Progress Monitoring
- Monitoring tools
- Insurance Practices
- Care Planning
- Strategic Planning
- Patient Education
- Quality Assurance
- Goal Setting
- Process Improvements
- Documentation proficiency
- Organizational Skills
- Medical terminology understanding
- Documentation
- Healthcare operations
Certification
Several different certifications and trainings.
Timeline
Care Coordinator
Wraparound Maryland
04.2021 - Current
Medical Records Clerk
Hudson Health Services
04.2018 - 04.2020
Discharge Coordinator
Warwick Manor
03.2015 - 03.2018
Substance Abuse Counselor
Warwick Manor
03.2013 - 03.2015
Substance Abuse Technician
Hudson Health Services
03.2009 - 03.2015
Bachelor of Science - Social Work
Salisbury University
Associate of Science - Substance Abuse
Wor Wic Community College
High School Diploma -
Snow Hill High School