Dirylana Deanda
Carlsbad,NM
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Office Manager
AKC,LLC
Carlsbad , NM
05.2022 - Current
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
Assistant Manager
Rough Creek Lodge & Resort
Glen Rose , TX
10.2021 - 05.2022
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High School Diploma -
Carlsbad High School
Carlsbad, NM05-2001
Skills
- Billing
- Customer service
- Credit and collections
- Financial reporting
- Staff management
- Financial tracking
- Office management
Languages
Spanish
Limited
Timeline
Office Manager
AKC,LLC
05.2022 - Current
Assistant Manager
Rough Creek Lodge & Resort
10.2021 - 05.2022
High School Diploma -
Carlsbad High School
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