Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diseye Hibbert

Saint Albans,NY

Summary

I'm an individual with strong interpersonal-relationships, a drive for learning new skills with excellent communication. Always with a positive attitude and over 5 years of customer service experience. Customer–oriented with strong multi-tasking abilities and proficiency in prioritizing tasks. I am bilingual with excellent people skills and listening habits.

Overview

7
7
years of professional experience

Work History

Client Coordinator

Eihab Human Services
Jamaica, New York
08.2024 - Current
  • Acting as the primary point of contact for parents, advocates, and individuals.
  • Provided excellent customer service to clients and responded promptly to inquiries.
  • Identified client needs and provided solutions through effective communication with care managers, residence, and day program.
  • Providing excellent customer service to clients and addressing any concerns or issues that arise.
  • Handling daily administrative tasks.
  • Maintaining customer databases.
  • Assisting in event planning.
  • Managing client appointments and processing referrals.
  • Implementing care plans.
  • Sharing client feedback with internal employees.

Direct Support Professional

Eihab Human Services
Springfield Gardens, New York
02.2024 - 08.2024
  • Facilitated social interactions between participants and their peers in the community.
  • Assisted in planning and implementing recreational activities for participants.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Tracked and reported clients' progress based on observations and conversations.
  • Accompanied individuals on outings to promote independence and integration into the community.

Members Experience Representative

YMCA of Greater New York
Bellerose, NY
08.2023 - Current
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer membership questions.
  • Conferred with customers by telephone or in person to provide information about services or classes.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.
  • Strengthened customer retention by offering discount options.

Beauty Sales Associate

Ulta Beauty Inc.
College Point, NY
02.2023 - 02.2024
  • Identified customer beauty needs by asking open-ended questions.
  • Informed clients of current sales promotions to boost sales.
  • Recommended products aligned with customer desires.
  • Offered product demonstrations and education to promote benefits and quality.
  • Replenished store products by restocking shelves while maintaining merchandising standards.
  • Encouraged customers to try new products through personal recommendations.
  • Possessed acute knowledge of beauty products, brands and latest trends.
  • Asked pertinent questions in order to match products to customers' needs.

Stylist Associate

Ulta Beauty Inc.
College Point, NY
04.2022 - 02.2023
  • Scheduled appointments for customers using internal software system.
  • Washed, cut and styled hair for of clients.
  • Provided comprehensive hair treatments for various types of hair.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Collected payment from customers and scheduled next appointments.

Assistant

Fire Chef llc
Hollis, NY
01.2021 - 06.2022
  • Served as contact person and source of information to maintain good communication with clients.
  • Answered incoming calls and recorded accurate messages.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Opened, sorted and distributed incoming mail and processed outgoing mail.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Greeted guests and vendors to assist in navigating space.
  • Broke down boxes for garbage and recycling.

Master Barber

Self-employed
Hollis, NY
09.2019 - 12.2021
  • Professional and entrepreneurial experience.
  • Discussed style options and cut lengths with clients.
  • Resolved customers concerns with knowledgeable and professional approach.
  • Utilized diverse knowledge to style hair as requested.
  • Met with customers to discuss style options, preferences and special requirements.
  • Restocked shelves with products, purchased new inventory and controlled loss.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pre-booked future appointments to increase repeat business.
  • Responded to customer inquiries by phone, email and in person.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Handled incoming phone calls and scheduled appointments.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Conducted weekly product inventory counts and ordered new supplies.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Cut and styled natural, artificial, colored or textured hair.
  • Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.

Natural Hair Stylist

Self-employed
Hollis, NY
06.2017 - 12.2021
  • Produced requested hairstyles by braiding hair using pain-free technique.
  • Washed and blow-dried clients' hair.
  • Suggested different braid styles to suit clients' face shape and stature.
  • Educated clients on techniques to maintain and style braids.
  • Evaluated clients' hair type and quality to determine feasibility of requested braiding services.
  • Arrived punctually for appointments and adhered to given schedules.
  • Maintained safe and healthy salon conditions through adherence to organizational and regulatory requirements.
  • Welcomed clients to salon and posed questions to determine hair styling and braiding needs.
  • Recommended salon and retail products to clients.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.

Stylist

nu-impressions hair salon
Saint Albans, NY
06.2017 - 02.2020
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Kept work area clean and neat to stay productive.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Collected payment from customers and scheduled next appointments.
  • Greeted each client and asked questions to determine fashion needs.
  • Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Treated customers to shampooing and head massage to promote loyalty.
  • Evaluated client's hair and physical features to determine style and cut plans.

Education

Master Barber License -

Barber And Beauty Institute of New York
Hempstead, NY
09.2019

High School Diploma -

Queens High School of Teaching Liberal Arts And Sciences
Bellerose, NY
06.2012

Some College (No Degree) -

Nassau Community College
Garden City, NY

Bachelor of Arts - Human Services

CUNY School of Professional Studies
119 W 31st St, New York, NY 10001

Skills

  • Quick learner
  • Team player
  • Beard trimming abilities
  • Shears expertise
  • Straight razor shaving
  • Hot shaves
  • Facial trimming
  • Interpersonal abilities
  • Scalp massage techniques
  • Outstanding customer service
  • Innovative hairstyling techniques
  • Beauty show participant
  • Braiding and weaving
  • Patient with children
  • Licensed in New York State

Languages

English
Professional
French
Professional

Timeline

Client Coordinator

Eihab Human Services
08.2024 - Current

Direct Support Professional

Eihab Human Services
02.2024 - 08.2024

Members Experience Representative

YMCA of Greater New York
08.2023 - Current

Beauty Sales Associate

Ulta Beauty Inc.
02.2023 - 02.2024

Stylist Associate

Ulta Beauty Inc.
04.2022 - 02.2023

Assistant

Fire Chef llc
01.2021 - 06.2022

Master Barber

Self-employed
09.2019 - 12.2021

Natural Hair Stylist

Self-employed
06.2017 - 12.2021

Stylist

nu-impressions hair salon
06.2017 - 02.2020

Master Barber License -

Barber And Beauty Institute of New York

High School Diploma -

Queens High School of Teaching Liberal Arts And Sciences

Some College (No Degree) -

Nassau Community College

Bachelor of Arts - Human Services

CUNY School of Professional Studies

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Diseye Hibbert