Disha Gurung
Walnut Creek,CA
Summary
Quality assurance professional prepared to deliver impactful results. Experience in developing comprehensive test plans and identifying critical software issues. Strong emphasis on team collaboration and adaptability to meet evolving project requirements. Proficient in test planning, execution, with focus on delivering reliable and efficient results. Proven success in leading projects and contributing to organizational growth and success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Software QA Engineer
Kyocera Document Solutions, Inc.
02.2011 - 11.2025
- Developed and executed comprehensive test plans for software applications to ensure quality standards.
- Collaborated with cross-functional teams to gather requirements and improve testing processes.
- Developed and executed comprehensive test plans to ensure software quality and performance standards.
- Conducted root cause analysis on defects, driving process improvements and reducing future occurrences.
- Conducted regression testing to validate functionality after updates and bug fixes.
- Streamlined manual testing processes through innovative tools, resulting in enhanced workflow efficiency.
- Facilitated quality assurance best practices across the organization, promoting a culture of continuous improvement.
- Ensured high-quality user experiences by evaluating usability, compatibility, accessibility, and performance across multiple platforms and devices.
- Collaborated closely with developers to identify, reproduce, and resolve software bugs.
- Prevented costly post-release issues by proactively identifying potential risks during the development process.
- Strengthened collaboration between QA, development, and product management teams through effective communication strategies.
- Reduced software defects by conducting thorough regression testing and identifying areas for improvement.
- Enhanced team efficiency by implementing agile methodologies and streamlining QA processes.
- Increased customer satisfaction with timely and effective resolution of reported issues.
- Documented testing procedures for developers and future testing use.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Collaborated with product management to define testing requirements and acceptance criteria for new features.
Counselor, Front Office Coordinator
NIIT IT Global Solution, Dharmshala, India
06.2004 - 11.2009
- Handled multifaceted tasks (e.g. Data entry, filling, record management), assistant to the program registrar and admissions offices. Coordinated Batch planning, maintained database, accounts journal entry, setting sales targets.
- Perform data entry, file paperwork and generate reports. Managed supply orders.
- Established strong relationships to effectively counsel students for their career in Information Technology.
- Entrusted to manage office in the absence of Office Manger. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls and prepared monthly solid action plans, plan meetings.
- Managed over 30 customer calls per day. Increased sales by 10%.
- Co-developed comprehensive training manual that enabled faster ramp-up for newly hired support staff.
Education
MBA - Accounting
Amity University Uttar Pradesh, India
India, UP08-2010
No Degree - Computers
Diploma in Information & System Management(DISM)
Aptech Computer Education04-2002
Bachelor of Accountancy - Commerce
Government College Dharamshala
India, HP04-2000
Skills
- Quick-learning, Test case design
- Manual testing, Functional testing
- User acceptance testing, Regression testing, Usability testing, Mobile application testing, Performance testing
- Test plan development, Test case creation
- JIRA proficiency, Bug reporting
- Waterfall methodology
- Continuous integration tools
- Attention to detail, Problem-solving
- Team collaboration, Verbal and written communication
- Report generation, Documentation and reporting
- Agile methodologies
- Confluence
- Test planning
- Software quality assurance
Certification
ASTQB - Certified Tester, Foundation level (CTFL)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Software QA Engineer
Kyocera Document Solutions, Inc.
02.2011 - 11.2025
Counselor, Front Office Coordinator
NIIT IT Global Solution, Dharmshala, India
06.2004 - 11.2009
MBA - Accounting
Amity University Uttar Pradesh, India
No Degree - Computers
Diploma in Information & System Management(DISM)
Bachelor of Accountancy - Commerce
Government College Dharamshala