Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Disha Wesley

Staten Island,NY

Summary

Dynamic administrative professional with experience at Dallas County Tax Office, excelling in records retrieval and customer relations. Proven ability to enhance office efficiency through effective scheduling and document preparation. Skilled in Microsoft Office Suite, with a strong focus on problem-solving and fostering positive client interactions. Since last seven years I have been a homemaker, managing my household, raising my children and also homeschooling them.

Overview

12
12
years of professional experience

Work History

Administrative Assistant to Tax Assessor/Collector

Dallas County Tax Office
10.2012 - 12.2017
  • Type routine correspondence, memos, and letters, ensuring accurate spelling, grammar, punctuation, content and composition.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Post and record data in systems or software designed for record keeping and report generation and retrieval.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Perform other secretarial duties including, but not limited to: Copying and compiling data, reports, packets, and other information for departmental use or distribution
  • Process incoming/outgoing mail; and maintain filing systems.
  • Monitor requisitions and maintain office supplies, forms, materials and other items, as required.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Managed filing system, entered data and completed other clerical tasks.
  • Verifying collections items and payments
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Teller

Wells Fargo
10.2011 - 08.2012
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Referred customers to other banking departments for specialized services.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained friendly and professional customer interactions.

Intern

Universal Distribution Center
07.2011 - 08.2011
  • Preparing Sales Analysis Reports,
  • Accounts Receivable Aging Reports,
  • Purchase and Payable Reports,
  • Updating Purchase Master Report, Payments Journal
  • Extracting data from Everest and MAS 500

Sales Associate

Macy's
06.2006 - 11.2009
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Business Management

College of Staten Island
Staten Island, NY
06-2011

Skills

  • Scheduling
  • Records retrieval
  • Memo preparation
  • Research
  • Reception oversight
  • Filing
  • Letter preparation
  • Bookkeeping
  • Mail handling
  • Phone call answering
  • Customer relations
  • Document preparation
  • Task prioritization
  • Microsoft Office Suite
  • Problem-solving
  • Computer skills

Languages

Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Administrative Assistant to Tax Assessor/Collector

Dallas County Tax Office
10.2012 - 12.2017

Teller

Wells Fargo
10.2011 - 08.2012

Intern

Universal Distribution Center
07.2011 - 08.2011

Sales Associate

Macy's
06.2006 - 11.2009

Business Management

College of Staten Island

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Disha Wesley