Dishae Walker
Douglasville,GA
Summary
Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential.
Overview
12
12
years of professional experience
1
1
Certification
Work History
OVER THE ROAD TRUCK DRIVER TRAINER
Stevens Transports
10.2023 - Current
- Training drivers on loading trucks, operating GPS units, and filing paperwork.
- Teach new truck drivers how to operate and navigate large vehicles safely.
- Provide guidance and support on all aspects of the job, including regulations, loading and unloading, and vehicle maintenance.
- Demonstrate how to properly inspect and maintain equipment, such as brakes and tires.
- Evaluate and assess trainees’ driving skills and provide constructive feedback.
- Teach trainees how to communicate effectively with other drivers, dispatchers, and customers
- Emphasize the importance of complying with company policies and industry regulations
- Establish a collaborative and supportive work environment that fosters learning and growth
- Managed paperwork accurately and efficiently, including bills of lading, driver manifests, and expense reports.
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Facilitated successful deliveries under challenging weather conditions using defensive driving skills honed over years of experience navigating diverse terrains nationwide.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
Delivery Driver Supervisor
FedEx Ground
11.2022 - 06.2023
- Safely drive a 26 Foot Box truck and perform safety inspections on Company vehicles, follow all local & state laws, road/driving regulations
- Monitored driver performance, providing constructive feedback for continuous improvement.
- Provide excellent customer service and satisfaction despite stressful events/conditions and ensure deliveries are completed
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Ensured compliance with all local, state, and federal regulations related to transportation and deliveries.
- Enhanced customer satisfaction by promptly addressing concerns and providing appropriate solutions.
- Trained new delivery drivers on company policies, safety protocols, and customer service standards.
- Use smartphone devices for GPS Navigation, scanning packages, and conducting administrative requirements such as clocking in/out.
Advisor
EDU FIRST, LLC
10.2021 - 06.2022
- Meet with students regularly to review degree progress and graduation requirements
- Review placement tests and certifications with students to ensure they are fulfilling requirements and are placed in the proper classes or programs
- Keep up with registration deadlines and help make sure students register on time
- Attend college fairs to meet with potential students
- Review career goals with students and help them follow the proper track to reach their goals.
Tier 2 apple Supervisor
Teleperformance
08.2020 - 06.2021
- Respond to consultations and transfers from Tier 1 Advisors, Customer Relations, Executive Relations, Public Relations, Telesales, Onsite Dispatch Repairs, Apple Store Geniuses, and Safety Related Calls
- Receive and document technically related complaints about Apple Authorized Service Providers and Apple Authorized Resellers
- Provide input for Advisor training and development
- Act as Apple's 'surveillance net' for potential product issues
- Analyze and resolve a wide variety of complex technical customer issues.
Caseworker/Trainer
Navient
05.2019 - 03.2020
- Communicate with taxpayers in regards to the repayment of their delinquent debt
- Negotiate terms of deferred payment of outstanding tax liabilities
- Perform all account maintenance functions as necessary in accordance with taxation policies
- Maintained 200+ account files in acceptable order, ensuring all accounts are worked within client standards and state regulations
- Train all new hires in negotiations and job procedures.
Operations Manager
MRS Associates
01.2016 - 03.2018
- Responsible for maximizing a bank's financial losses
- Research, develop and implement collection procedures
- Train/Up Train agents with policies and procedures for client needs.
Security Supervisor
Allied Barton Services
08.2012 - 12.2015
- Responsible for up to 25 Officers daily deployments, bikes, and radio as well as the site's daily operations including opening and closing of the site
- Assist in the hiring process
- Assist Camden County Police Officers with daily patrols throughout the city of Camden
- Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
Education
Certificate in Camden County College/Security license -
Camden County College
Blackwood, NJCertificate in Financial markets -
Yale University
07.2024
CDL-A Training And Licensure/HAZMAT/TWIC/Forklift Certification - CDL
Mike's Driving School
09.2023
Skills
- Truck maintenance understanding
- Regulatory Compliance Awareness
- GPS navigation mastery
- Fuel Efficiency Knowledge
- Strong Work Ethic
- Class A Commercial Driver's License
- GPS and route planning
- Long-haul driving
- Transportation safety
- DOT Compliance
- Load security
- Cargo Handling
- Hazardous Materials Endorsement
- Tanker Endorsement
- Doubles/Triples Endorsement
Certification
- Driver Training Program, Stevens Transport's - June 2024
Timeline
OVER THE ROAD TRUCK DRIVER TRAINER
Stevens Transports
10.2023 - Current
Delivery Driver Supervisor
FedEx Ground
11.2022 - 06.2023
Advisor
EDU FIRST, LLC
10.2021 - 06.2022
Tier 2 apple Supervisor
Teleperformance
08.2020 - 06.2021
Caseworker/Trainer
Navient
05.2019 - 03.2020
Operations Manager
MRS Associates
01.2016 - 03.2018
Security Supervisor
Allied Barton Services
08.2012 - 12.2015
Certificate in Camden County College/Security license -
Camden County College
Certificate in Financial markets -
Yale University
CDL-A Training And Licensure/HAZMAT/TWIC/Forklift Certification - CDL
Mike's Driving School