Dishaira Hunter
Norfolk,VA
Summary
I thrive in a high-pressure environment where I can collaborate with a team to build a solid department foundation and workplace or while working independently. I am dedicated to meeting deadlines and increasing company revenue through my effective customer service skills and detail oriented mindset. I am energized and committed to high standards because it maximize my learning opportunities,efficient work ethic, and I can gain valuable experience because I'm always eagar to learn. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated product or service expertise, including competitive offerings, pricing and market positioning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Manager
CVS Pharmacy
09.2022 - 03.2023
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Waitress, Hostess, and Cashier
FunVille Playground and Cafe
12.2019 - 08.2020
- I was responsible for taking orders through a handheld terminal for many tables at a time while assuring everyone got the right order in a timely manner, meaning while the food was still hot and fresh
- I accomplished carrying food and drinks together on a extra large tray without making a mess demonstrating a fast-paced yet careful and cheerful service with a happy spirit
- I carefully handled money having to count plethora times throughout my shift just to ensure my tips were truthfully divided from the store's money
- Though I was responsible only for cleaning my section, if I saw someone else's section left dirty I would clean it but I would also clean just because some people was busy when I wasn't
- I walked around having personal contact with customers to ensure that's they we're pleased with their service
- I was responsible for the happiness of any customers that walked into my section so I took it upon myself to do all that I can to accomplish that mission
- When I didn't have any customers I would sanitize anyting customers touched throughout the day, prep food for the next shift or the next day, and I would premake water cups and pass them out to children that were coming out of the playground to ensure we didn't have any accidents on this shift and that everyone was happy and hydrated.
Cashier/Customer Service/Sales Associate
Wawa
03.2018 - 11.2019
- At wawa I was hired to be a cashier, but I quickly got comfortable with my job learning rapidly and soon asked to be trained in all the other departments of the store
- A couple days a week I would be a cashier working double shifts, learning inventory, and unloading our trucks organizing everything how our managers recommended
- A couple days a week I would work in the drink Department attentively reading, creating our customers drinks to their liking efficiently, and keeping my fresh coffee rotating every 30 minutes on the clock
- My progression then took me to the deli Department where my skills for cooking was put to the test
- I accomplished everything I was asked to do from doing my food counts, entering that data for the inventory to keeping a clean environment between every customer, and organizing the freezer and walk-in when I did not have any customers to serve
- Majority of the time no one would have to ask me to do anything because I try my best to keep busy even if it means wiping down the same stuff until I have something else to do.
Experience Cashier
Boddie-Noell Enterprises, Inc
06.2011 - 08.2016
- At Hardees, my job title was a cashier and I worked efficiently in a fast-paced environment alongside my coworkers to please our customers while making sure that they had a clean environment where they can be comfortable and had their meals in a timely Manner
- I accomplished every part of my job because I went above and beyond by running the drive-thru as well as the front line alone some days
- I would often run to the back and help the cooks if they were behind
- I assisted my co-workers by washing dishes and Performing other tasks assuring that our drive-thru time as a store was met
- I did not mind working overtime or even coming in on my days off to cover any shifts that needed covering so that we would not be shorthanded because being a team player is one of my accomplishments
- I did not mind working on holidays either so I made sure that I was always first pick if they needed the extra help
- I multitasked just to make sure my job was performed effectively.
Education
High School Diploma - Human Growth And Development
Indian River High School
Chesapeake, VA06.2014
Skills
- Customer service Sales
- Call Training
- Microsoft word Marketing
- Leadership Experience
- Basic Math
- Cash Handling
- Cooking Experience
- Cosmetology
- Food Safety Experience
- Heavy Lifting
- Office Experience
- Time Management
- Typing
- Front Desk Clerk
- Data entry
- Active Listening
- Self-Motivated
- Critical Thinking
- Dependable and Responsible
Certification
Indian River High Chesapeake, VA
06/2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Shift Manager
CVS Pharmacy
09.2022 - 03.2023
Waitress, Hostess, and Cashier
FunVille Playground and Cafe
12.2019 - 08.2020
Cashier/Customer Service/Sales Associate
Wawa
03.2018 - 11.2019
Experience Cashier
Boddie-Noell Enterprises, Inc
06.2011 - 08.2016
High School Diploma - Human Growth And Development
Indian River High School
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