Dishana Christopher
Covington,GA
Summary
Resourceful and motivated professional with over 10 years of experience in customer service, public assistance, and administrative operations. Adept at managing multiple responsibilities in fast-paced environments, with the ability to process complex information, support diverse clients, and maintain organization under pressure. Eager to contribute strong problem-solving and interpersonal skills in a position that allows for growth and impact.
Overview
13
13
years of professional experience
Work History
Economic Support Specialist II
Division of Family and Children Services State of Georgia-Gwinnett County
Gwinnett County, USA
07.2021 - Current
- Determined eligibility for Food Stamps and Medicaid.
- Submitting applications and/or renewals using appropriate criteria and policies consistently and according to established state guidelines.
- Processing changes reported by clients and/or system generated.
- Records and evaluates personal and financial data obtained from individuals.
- Keys in a high volume of data using standard office hardware and software.
- Verifying Identity and citizenship for applicants and eligible members of households.
- Verifying income such as child support, SSI/RSDI, and vendor contributions.
- Verifying wages for clients via Ga DOL interface and The Work Number.
- Evaluating provided information to determine if any deductions apply for households.
- Requests documents from clients with given deadlines for submission.
- Utilizes several databases for retrieval of pertinent information or documents.
- Providing clients with resources and referrals for additional assistance.
- Assigned to client missed appointment callback line.
- Performs other professional responsibilities as assigned.
Economic Support Specialist II
Division of Family and Children Services State of Georgia-Forest Park
Forest Park, USA
12.2019 - 07.2021
- Determined eligibility for Food Stamps and Medicaid.
- Submitting applications and/or renewals using appropriate criteria and policies consistently and according to established state guidelines.
- Processing changes reported by clients and/or system generated.
- Records and evaluates personal and financial data obtained from individuals.
- Keys in a high volume of data using standard office hardware and software.
- Verifying Identity and citizenship for applicants and eligible members of households.
- Verifying income such as child support, SSI/RSDI, and vendor contributions.
- Verifying wages for clients via Ga DOL interface and The Work Number.
- Evaluating provided information to determine if any deductions apply for households.
- Requests documents from clients with given deadlines for submission.
- Utilizes several databases for retrieval of pertinent information or documents.
- Providing clients with resources and referrals for additional assistance.
- Performs other professional responsibilities as assigned.
Mobile Security Supervisor
Securitas
Alpharetta, USA
03.2019 - 06.2019
- Processing vacation, sick, and time off requests for approval or denial.
- Delegating officer's daily assignments.
- Observing and reporting activities and incidents at various client sites.
- Driving to different locations to conduct security checks.
- Escalating incidents to law enforcement.
- Preparing route sheets for drivers.
- Handling vehicle maintenance, gas cards, decals and registrations for fleet.
- Responding to calls for loitering, squatters and trespassers.
- Monitoring secure facilities for interior and exterior threats.
- Perimeter sweeps and checkpoints.
- Providing security for exclusive events.
Client Service Representative
H&R Block
Pooler, USA
12.2016 - 03.2019
- Floater for multiple locations. (Rincon, Pooler (2), Garden City, Savannah)
- Greeting and directing clients as they enter the facility.
- Answering, screening, and forwarding any incoming calls.
- Receiving and sorting deliveries and mail daily.
- Assisting tax professionals with sorting and collecting paperwork.
- Scheduling appointments for each provider.
- Performing clerical duties, such as filing, copying, faxing and preparing packets.
- Processing payments for accounting and tax services rendered.
- Preparing money drops for following day.
Self Employed Owner/Operator
Moving Dunrite Co. LLC
Pooler, USA
09.2016 - 01.2019
- Responsible for accepting phone calls, scheduling appointments and delegating tasks to staff.
- Prepare forms and customer agreements.
- Monitor online leads to generate new clients.
- Maintain inventory of office supplies, uniforms and marketing necessities.
- Hire staff, enter payroll information, complete background/drug checks and distribute paychecks.
- Maintaining professional relationships with corporate vendors such as Penske, Budget, ABF and Old Dominion.
- Works closely with the co-owner to ensure seamless processing of daily activities.
Clerical Associate II
Sears Logistics Services, LLC.
Tucker, USA
02.2016 - 08.2016
- Receiving daily shipments of merchandise from various companies.
- Data entry of all product information.
- Daily inventory counts of entire warehouse.
- Handling customer warehouse pick-ups.
- Collaborating with independent drivers and other logistics companies for customer deliveries and installations.
- Communicating with regional distribution centers to obtain or send merchandise.
Initial Loss Reporting Claims Associate-Auto and Fire
State Farm
Dunwoody, USA
02.2013 - 09.2015
- Inbound call reception.
- Responsible for documenting all pertinent information pertaining to Auto and Homeowners Claims.
- Documenting police report information.
- Assisting the insured with locating and scheduling with repair facilities.
- Scheduling rental reservations and explaining limitations/allowances.
- Compliance with state-to-state insurance regulations.
- Corresponding with damage mitigation companies.
- Referring insured to Red Cross and other resources for assistance.
- Correspond with tow companies for release and drop off of vehicles.
- Communicating and Scheduling salvage vendor pick ups.
- Adhering to all metrics and call quality requirements.
- Training new associates as needed and assigned by management.
Skills
- Customer Service
- Claims
- Microsoft Office
- Call Center
- Case Management
- Appointment Scheduling
- Data Entry
- Application Processing
- Database utilization
- Quality assurance
- Written communication
Timeline
Economic Support Specialist II
Division of Family and Children Services State of Georgia-Gwinnett County
07.2021 - Current
Economic Support Specialist II
Division of Family and Children Services State of Georgia-Forest Park
12.2019 - 07.2021
Mobile Security Supervisor
Securitas
03.2019 - 06.2019
Client Service Representative
H&R Block
12.2016 - 03.2019
Self Employed Owner/Operator
Moving Dunrite Co. LLC
09.2016 - 01.2019
Clerical Associate II
Sears Logistics Services, LLC.
02.2016 - 08.2016
Initial Loss Reporting Claims Associate-Auto and Fire
State Farm
02.2013 - 09.2015
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