Disya Grant
Browns Summit,NC
Summary
To have a long term position in an environment where there are advancement opportunities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Alorica
Greensboro, NC
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Security Officer
East Stroudsburg Area School District
East Stroudsburg, PA
08.2020 - 06.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Direct Support Professional (DSP)
Eihab Human Services
Emmaus, PA
11.2015 - 02.2017
- Took care of patients with special needs
- I cooked for them, cleaned for them and drove them to appointments and an occasional visit to family
- I wrote reports and did daily logs of my activities.
Cashier, Chaperone
East Stroudsburg PTSA
East Stroudsburg, Pa
09.2006 - 06.2014
- Handled cash transactions at special fundraising events and chaperoned children.
Education
High School Diploma -
EAST STROUDSBUG HIGH SCHOOL SOUTH
East Stroudsburg, PAEAST STROUDSBURG UNIVERSITY
East Stroudsburg, PASkills
- Internet
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Call Center Operations
- Microsoft Outlook
- Call Management
References
Furnished upon request.
Timeline
Customer Service Representative
Alorica
11.2023 - Current
Security Officer
East Stroudsburg Area School District
08.2020 - 06.2023
Direct Support Professional (DSP)
Eihab Human Services
11.2015 - 02.2017
Cashier, Chaperone
East Stroudsburg PTSA
09.2006 - 06.2014
High School Diploma -
EAST STROUDSBUG HIGH SCHOOL SOUTH
EAST STROUDSBURG UNIVERSITY