Hi, I’m
Ditlind Gizha
Riverton,IL
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Well-trained Assistant Restaurant Manager promoting 10 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
10
years of professional experience
1
Certification
Work History
Mama Mia's Restaurant
Assistant Manager
11.2019 - 05.2023
Job overview
- Managed team of up to 10 restaurant staff, maintaining exceptional customer service and quality standards.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Designed and implemented strategies to reduce costs and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Star66 Cafe
Server/Team Leader
09.2013 - 11.2019
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Lincoln Land Community College, Springfield, IL
Associate of Arts
06.2016
Skills
- Inventory Control
- Food and Beverage Knowledge
- Customer Assistance
- Opening and Closing Procedures
- Shift Management
- Schedule Coordination
- Training and Mentoring
- Employee Scheduling
- Employee Supervision
- Staff Supervision
- Money Handling
- Payroll Administration
- POS Terminal Operation
- Safe Food Handling
- Menu Pricing and Writing
- Scheduling
Certification
Certified Food Protection Manager (CFPM)
Food Handler Certificate
Food Allergen Certificate
Food Handler Certificate
Food Allergen Certificate
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Mama Mia's Restaurant
11.2019 - 05.2023
Server/Team Leader
Star66 Cafe
09.2013 - 11.2019
Lincoln Land Community College
Associate of Arts
Certified Food Protection Manager (CFPM)
Food Handler Certificate
Food Allergen Certificate
Food Handler Certificate
Food Allergen Certificate
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