Summary
Overview
Work History
Education
Skills
Timeline

DIUVYS RODRIGUEZ

Hialeah,FL

Summary

Accomplished and certified Pharmacy Technician with over [Number] years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Dependable [Job Title] effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. Excited to launch career with [Company].

Overview

9
9
years of professional experience

Work History

Pharmacy Technician

Miami Gardens, FL
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Recruited, trained and guided new pharmacy technicians, improving overall performance [Number]%.
  • Reviewed and verified customer information and insurance provider information.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.

Front Desk Receptionist

NORTH MEMORIAL CENTER CORP
Doral, FL
01.2021 - 04.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Designed employee work schedules to address complete operational needs.

Pharmacy Technician

WALMART PHARMACY
Miami Gardens, FL
12.2019 - 11.2020
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Recruited, trained and guided new pharmacy technicians, improving overall performance [Number]%.
  • Reviewed and verified customer information and insurance provider information.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Entered and processed patients' prescriptions into internal system.

Pharmacy Technician

Walgreen's Pharmacy
Miami Gardens, FL
09.2018 - 07.2019
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Recruited, trained and guided new pharmacy technicians, improving overall performance [Number]%.
  • Reviewed and verified customer information and insurance provider information.
  • Counted and labeled prescriptions with correct item and quantity.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.

Front Desk Receptionist

VIDA MEDICAL CENTER
Hialeah, FL
09.2014 - 03.2017
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Designed employee work schedules to address complete operational needs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Monitored office supplies by checking inventory and placing orders.

Front Desk Receptionist

Professional Medical Center
Hialeah, FL
08.2009 - 07.2013
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Education

Bachelor of Science - PHARMACY TECHNICIAN

Florida Education Institute, Miami, FL
08.2018

High School Diploma -

AMISTAD CUBA ANGOLA, CUBA
07.1998

Skills

  • Prescription Refill Fulfillment
  • Patient Profile Setup
  • Answering and Routing Calls
  • Equipment Cleaning and Maintenance
  • Cash Register Operation
  • Prescription Preparation
  • Drug Utilization Review

Timeline

Front Desk Receptionist - NORTH MEMORIAL CENTER CORP
01.2021 - 04.2022
Pharmacy Technician - WALMART PHARMACY
12.2019 - 11.2020
Pharmacy Technician - Walgreen's Pharmacy
09.2018 - 07.2019
Front Desk Receptionist - VIDA MEDICAL CENTER
09.2014 - 03.2017
Front Desk Receptionist - Professional Medical Center
08.2009 - 07.2013
Pharmacy Technician -
Florida Education Institute - Bachelor of Science, PHARMACY TECHNICIAN
AMISTAD CUBA ANGOLA - High School Diploma,

Similar Profiles

CREATE PROFILE
DIUVYS RODRIGUEZ